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Cannot change password of new shell user

Discussion in 'General Discussion' started by RickKukiela, Aug 31, 2017.

  1. RickKukiela

    RickKukiela Member

    Jan 17, 2017
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    Root Administrator
    So I'm following the instructions here:
    How to Create a WHM Reseller Without An Associated Domain - cPanel Knowledge Base - cPanel Documentation

    At step 3 it says to type, "passwd username" which I do and instead of it prompting me for a new password, it says:

    Expected site to be a 3 part domain eg

    Yes I am logged in as root, an no the "manpage" for passwd does not make any mention of a "site" variable I'm supposed to be passing.

    There is no "site" for this user. Its a simple shell account.

    My goal here is to set up someone with access to the WHM so they can quickly jump into the cpanel of any account on the site, without having permissions to the server security, reboot, global config etc.

    Can anyone help?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
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