vKios

Member
Aug 8, 2011
6
0
51
Hi

I tried to change a username from Modify an Account. But, it always says:
Error
Account Not Modified

I use WHM 11.30.2 (build 1)

Please help :)

Thank you in advance.

Regards,
vKios
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello vKios,

Are there any errors outputting in the cPanel error logs when trying to change the account's username?

Code:
tail -fn0 /usr/local/cpanel/logs/error_log
Thanks!
 

vKios

Member
Aug 8, 2011
6
0
51
Hello vKios,
Are there any errors outputting in the cPanel error logs when trying to change the account's username?

Thanks!
Hello cPanelTristan,

I only found this in the /usr/local/cpanel/logs/error_log:
[2011-08-10 09:35:55 +0700] info [xml-api] Account Not Modified [modifyacct] version [1].
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello,

Are you using https://whm.domain.com/ or http://whm.domain.com/ for the url you are trying to use to modify the account? If so, there's a case about the proxy subdomain for WHM not working to modify an account. You'd simply need to change to using https://domain.com:2087/ or https://IP#:2087/ rather than using the whm.domain.com url to make this change. The case number is 51677 and should have been fixed in 11.30.2.0 or higher, though.

If this is not the issue and it is still not working, then please open up a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here upon submitting one.

Thanks!