Cannot configure outlook but webmail can send/receive email

bicbankapp

Registered
Jan 26, 2020
2
0
1
PHN
cPanel Access Level
Root Administrator
Hi,

I can send/receive email using webmail but I want to configure in Outlook, I got error message as screenshot.

I do telnet command from localhost (via ssh) it is connected but from my local PC cannot connect.
My Firewall in remote server is OFF.

Please help.

Thanks
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hello,

What ports/settings are you using for incoming/outgoing mail? Have you used the automatic configuration script available in cPanel? Information on the script can be found here: Set Up Mail Client | cPanel & WHM Documentation