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Cannot connect to mail server to send e-mails

Discussion in 'E-mail Discussion' started by coolasice, Aug 22, 2017.

  1. coolasice

    coolasice Registered

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    Hello
    I am new here.
    I hope to find help here.

    I have cloud VPS. Usually I am using mail client form my notebook in my office.
    No I am out of office with my notebook but my e-mail client cannot connect to server to send e-mails...
    There is no such problem in my office. Everything is perfect.
    I tried to send test mail via my cell phone and everything is ok.
    But I cannot send mails via notebook now.

    I am not sure but I think it is related to my current IP. I cannot fine the right information in documentation section.

    I dont have such problems with my old cloud VPS.

    Please give me a direction.

    Regards
    G
     
  2. coolasice

    coolasice Registered

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    I want to give additional information... (I cannot edit my other post)
    I my mail client I have 6 email accounts from this cloud VPS.
    The e-mail client checks for new messages every 10 min.
    I dont know ... is there any protection for often access.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you notice any output to /var/log/exim_mainlog or /var/log/exim_rejectlog when attempting to send the email? The following thread is a good place to start:

    Reading and Understanding the exim main_log

    Thank you.
     
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