Cannot create ANY user or domain email filters.

[jandafields]

When I try to create a new user or domain email filter, and click "CREATE", nothing happens and IE says "ERROR ON PAGE" at the very bottom left. I have also tried in Firefox, nothing happens. I cannot create new filters, and I cannot modify old filters.

WHM 11.32.1 (build 4)
CENTOS 6.0 i686 standard

 

[cPanelMichael]

Hello

Could you post the output of the cPanel error log when you attempt to create an email filter? The cPanel error log is located at:

# /usr/local/cpanel/logs/error_log

Thank you.

 

[jandafields]

Nothing appears in the file when I push the create button. The create button acts like nothing happens, so cpanel doesn't even know it gets clicked.

 

[cPanelMichael]

Could you check to ensure the account is using the "X3" theme as opposed to a theme provided by a third-party?

Thank you.

 

[jandafields]

That it is. I use a modified x3 theme, that I modified myself. It has worked perfectly for a long time, with my own branding and such, but the recent cPanel updates have broken it. I went back to the official x3 and it works. I will have to rebuild by custom x3 themes based on the newer version of x3 now.

 

[vlus]

Hello,

Sorry to jump into your thread, but I am having the EXACT same problem. I am using WHM/cPanel ver 11.32.2 (build 25). I am using the supplied x3 with no modifications. I have been using this trouble free for years and now I can not edit or create new Account Level Email Filters. Your help is appreciated in advance!