Cannot create email account

savate

Registered
Dec 26, 2012
3
0
1
cPanel Access Level
Website Owner
Good morning,
I want to create new professionnals emails, but I can't cause Cpanel display an errormail.png
please, how can I solve it?
Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

Please check to ensure the following directory exists for your account:

# /home/username/etc

You may need to consult with your web hosting provider to get that directory restored or created again if you accidentally deleted it.

Thank you.
 

savate

Registered
Dec 26, 2012
3
0
1
cPanel Access Level
Website Owner
Hello :)

Please check to ensure the following directory exists for your account:

# /home/username/etc

You may need to consult with your web hosting provider to get that directory restored or created again if you accidentally deleted it.

Thank you.
Thanks but can I create that directory myself? if yes, should I "only" create a new directory and rename it to "# /home/username/etc"?
 

Tobysstone

Registered
Jan 8, 2013
1
0
1
cPanel Access Level
Website Owner
When I try to type in my email adress it tells me "Update Failed". I am positive that the email and password are correct. I know the advanced settings I need to have to make the email work, but I cannot get to the page where I enter them. How do I fix this?