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Cannot create email account

Discussion in 'E-mail Discussion' started by savate, Dec 27, 2012.

  1. savate

    savate Registered

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    Good morning,
    I want to create new professionnals emails, but I can't cause Cpanel display an error mail.png
    please, how can I solve it?
    Thanks.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Please check to ensure the following directory exists for your account:

    # /home/username/etc

    You may need to consult with your web hosting provider to get that directory restored or created again if you accidentally deleted it.

    Thank you.
     
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  3. savate

    savate Registered

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    Thanks but can I create that directory myself? if yes, should I "only" create a new directory and rename it to "# /home/username/etc"?
     
  4. savate

    savate Registered

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    Thanks! solved!
     
  5. Tobysstone

    Tobysstone Registered

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    When I try to type in my email adress it tells me "Update Failed". I am positive that the email and password are correct. I know the advanced settings I need to have to make the email work, but I cannot get to the page where I enter them. How do I fix this?
     
  6. cPanelJared

    cPanelJared Technical Analyst

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    What, exactly, are you typing your e-mail address into? What are you trying to do?

    Your host should be able to help you with accessing your mail.
     
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