Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cannot create full backup

Discussion in 'General Discussion' started by gate2vn, Mar 26, 2008.

  1. gate2vn

    gate2vn Well-Known Member

    Joined:
    Feb 7, 2004
    Messages:
    49
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Vietnam
    I am doing a full backup for a customer. However, it could not be done correctly. The compressed file is just containing all the folders except public_html!!! I tried several times, but the same result. In public_html, he has around 2GB data.

    Is there any reason? He's just an shared hosting user, doesn't have root or access into server log.
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    I recommend contacting the hosting provider regarding this issue to gather their input.
     
  3. gate2vn

    gate2vn Well-Known Member

    Joined:
    Feb 7, 2004
    Messages:
    49
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Vietnam
    The issue is the host seems not want to answer any email. That's why this customer is moving to us
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. gtgeorge

    gtgeorge Well-Known Member

    Joined:
    Feb 28, 2007
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    156
    Good luck with the transfer then. Have you tried the home directory backup?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice