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Cannot delete domain DNS after Package termination

Discussion in 'Bind / DNS / Nameserver Issues' started by hehehuhu, Sep 4, 2017.

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  1. hehehuhu

    hehehuhu Registered

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    Hy guys!

    I've a bit of problem whit my WHMCS system. When I terminate a hosting package in WHMCS (whit the "Terminate" button), the system say:
    "
    Module Command Error
    An unknown error occurred
    "

    The termination process fully occured, but the domain DNS doesn't deleted after this "termiante" process.

    For few minutes, I see the account () in the "List Accounts" menu in WHM, and I see the account in the "Terminate Accounts" menu in WHM. After few minutes, I can't see the account in this sections, but the DNS is available in the "Edit DNS Zone" menu.

    Do you know anysolution for this problem? Why the DNS cannot deleting, when I click "Terminate" button?
     
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    If you see a module error it means that the account with which you have intergrated your WHMCS with your cPanel has restricted previledges. Check what user you are integrated with and then assign full previledges or appropriate previledges to that user..
     
  3. hehehuhu

    hehehuhu Registered

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    Hello!

    Thanks, I found "cPanel Extended Center" at my "addons", and the "Module Settings" option at the "Edit products" cannot load. So I write to ModulesGarden about the problem whit their addon!
     
    cPanelMichael likes this.
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Note that you can also reach out to the support forums for WHMCS at:

    WHMCS Community Forums

    Thank you.
     
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