Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cannot delete domain DNS after Package termination

Discussion in 'Bind / DNS / Nameserver Issues' started by hehehuhu, Sep 4, 2017.

Tags:
  1. hehehuhu

    hehehuhu Registered

    Joined:
    Sep 4, 2017
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Hungary
    cPanel Access Level:
    Root Administrator
    Hy guys!

    I've a bit of problem whit my WHMCS system. When I terminate a hosting package in WHMCS (whit the "Terminate" button), the system say:
    "
    Module Command Error
    An unknown error occurred
    "

    The termination process fully occured, but the domain DNS doesn't deleted after this "termiante" process.

    For few minutes, I see the account () in the "List Accounts" menu in WHM, and I see the account in the "Terminate Accounts" menu in WHM. After few minutes, I can't see the account in this sections, but the DNS is available in the "Edit DNS Zone" menu.

    Do you know anysolution for this problem? Why the DNS cannot deleting, when I click "Terminate" button?
     
    #1 hehehuhu, Sep 4, 2017
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,731
    Likes Received:
    78
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi,

    If you see a module error it means that the account with which you have intergrated your WHMCS with your cPanel has restricted previledges. Check what user you are integrated with and then assign full previledges or appropriate previledges to that user..
     
    #2 24x7server, Sep 5, 2017
  3. hehehuhu

    hehehuhu Registered

    Joined:
    Sep 4, 2017
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Hungary
    cPanel Access Level:
    Root Administrator
    Hello!

    Thanks, I found "cPanel Extended Center" at my "addons", and the "Module Settings" option at the "Edit products" cannot load. So I write to ModulesGarden about the problem whit their addon!
     
    #3 hehehuhu, Sep 5, 2017
    cPanelMichael likes this.
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,782
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Note that you can also reach out to the support forums for WHMCS at:

    WHMCS Community Forums

    Thank you.
     
    #4 cPanelMichael, Sep 5, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Cannot delete domain
  1. longlnn

    Cannot delete addon domain

    longlnn, Feb 22, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    1
    Views:
    546
    cPanelMichael
    Feb 22, 2017
  2. jiahao

    cur subfolder cannot be deleted

    jiahao, Jun 13, 2017, in forum: E-mail Discussions
    Replies:
    5
    Views:
    357
    cPanelMichael
    Jun 16, 2017
  3. kalexan

    Cannot enable cPanelid login

    kalexan, Apr 19, 2018 at 6:48 AM, in forum: General Discussion
    Replies:
    3
    Views:
    52
    cPanelLauren
    Apr 20, 2018 at 6:53 AM
  4. Niall - Austral Connect

    Can receive but cannot send server-wide

    Niall - Austral Connect, Apr 17, 2018, in forum: E-mail Discussions
    Replies:
    10
    Views:
    117
    cPanelLauren
    Apr 17, 2018
  5. HighPriest

    Cannot send/receive emails

    HighPriest, Apr 17, 2018, in forum: E-mail Discussions
    Replies:
    5
    Views:
    82
    cPanelLauren
    Apr 18, 2018 at 6:52 AM

Share This Page