cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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698
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cPanel Access Level
Root Administrator
Hey there! Can you let me know the specific error you're seeing?

One of the most common issues is that the passive FTP ports aren't open in the server's firewall. If that sounds like it could be your issue, can you check this guide for additional details?


Doing that may resolve the problems you're seeing, but let me know if that doesn't work.