Cannot establish a FTP connection

cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hey there! Can you let me know the specific error you're seeing?

One of the most common issues is that the passive FTP ports aren't open in the server's firewall. If that sounds like it could be your issue, can you check this guide for additional details?

support.cpanel.net

Passive FTP Issues

When entering passive mode, there are some common errors seen. Most commonly, a failure to connect to the server results in a timeout with a log similar to this: Status: Resolving address of $f...
support.cpanel.net support.cpanel.net

Doing that may resolve the problems you're seeing, but let me know if that doesn't work.
 
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