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Cannot Find Page Error - Please Help

Discussion in 'General Discussion' started by html75, May 27, 2003.

  1. html75

    html75 Member

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    Hi Everyone,

    I am running a P3- 1ghz machine with Cpanel6 on it and when i try to view pages on my server, I sporadically get cannot find page errors. This is really weird because if I just refresh, most of the time it will work just fine. This has gotten to where it really effects my clients and my own business. Please help or give me some tips.

    Thanks in advance!

    Matt :)

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    #1 html75, May 27, 2003
  2. html75

    html75 Member

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    No Help?

    No one can help me out here? At least give me a tip or something?

    cPanel.net Support Ticket Number:
     
    #2 html75, Jun 2, 2003
  3. SoftmegUK

    SoftmegUK Well-Known Member

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    Have you tried recompiling apache?

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    #3 SoftmegUK, Jun 2, 2003
  4. html75

    html75 Member

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    Yes

    If you mean by running that easyapache control panel scrpit, yes I have done that. Any other ideas?

    Please... Any help

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    #4 html75, Jun 2, 2003
  5. SoftmegUK

    SoftmegUK Well-Known Member

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    Are the pages specific types like php or cgi? or are they all just normal html pages?

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    #5 SoftmegUK, Jun 2, 2003
  6. html75

    html75 Member

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    Just random pages

    They are anything from html to perl to php. that is what's weird, is it will just rnadomly show the error, then if I refresh the page a coup,e of times, it goes through. It's really odd.

    Any help please?


    Thank you very much!
    Matt

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    #6 html75, Jun 2, 2003
  7. casey

    casey Well-Known Member

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    Hmm, one of my clients complained about that, but it's not happening to me or anyone else. Perhaps it's a client-side issue? Are all your customers experiencing this?

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    #7 casey, Jun 2, 2003
  8. html75

    html75 Member

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    Unfortunately

    Yes, all of my clients are expeirencing this. I have tried it on about 5 or 6 different computers and have numberous complaints about it weekly. Any other ideas or help would GREATLY be appreciated.

    Thanks!
    Matt

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    #8 html75, Jun 2, 2003
  9. dgbaker

    dgbaker Well-Known Member
    PartnerNOC

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    Are both of your nameservers functioning properly?

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    #9 dgbaker, Jun 2, 2003
  10. Delta_5_ill

    Delta_5_ill Registered

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    I had the same issue. The problem was with the nameservers not being in sync. Use something like http://www.dnsreport.com to see if it a probem with your nameservers.

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    #10 Delta_5_ill, Jun 3, 2003
  11. html75

    html75 Member

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    Okay...

    I appreciate the link, I went to the site you sent me to and this is the results I got:

    http://www.dnsreport.com/tools/dnsreport.ch?domain=uaserver.com

    There were some errors, but I do not quite follow, can someone let me know what it means and what I have to do to fix it?

    Thank you so much.

    Matt

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    #11 html75, Jun 3, 2003
  12. html75

    html75 Member

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    Anything else?

    Any other suggestions anyone?

    Or am I just up sh*t creek without a paddle? :)

    Please anyone....

    Take care!

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    #12 html75, Jun 12, 2003
  13. howard

    howard Well-Known Member

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    the domain uaserver.com has its nameservers correctly listed at the root servers however the nameservers themselves list different NS records pointing to different nameservers

    For any isp (or indeed anyone) using bind9 this can create problems since it will cache ns records listed by the domain nameserver and therefore for any additional requests it will those nameservers (in this case ns1/2.rackshack.net) however since those nameservers don't know anything about that domain it will point back to the domain's nameservers (in this case ns1/2.uaserver.com) thus creating a loop (this is the same sort of problem as not having a records for nameservers)

    To fix this problem you would need to make sure that ns1/2.uaserver.com correctly list themselves as the ns records for the uaserver.com domain not the ns1/2.rackshack.net as they currently do (you could do this via the edit dns zone in whm or by editing the /var/named/uaserver.com.db file directly then restarting named and of course increasing the serial number)

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    #13 howard, Jun 12, 2003
  14. html75

    html75 Member

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    Will Pay You

    Hi Howard, I have no idea how to do that, I am a programmer and farthest from a system adminstrator. However, if you will help me, I'll give you my info to WHM and Cpanel and pay you a few bucks to jump in there and fix it. Let me know. I would really appreciate your help!!!

    Take care!
    Matt

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    #14 html75, Jun 25, 2003
  15. digitalSite

    digitalSite Member

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    I have experienced the same problem. I thought it had to do with ISP, but one reseller said clients cannot view pages sometimes.

    The way I have mine set up is my resellers each receive 2 IPs.
    Any suggestions or ideas?

    cPanel.net Support Ticket Number:
     
    #15 digitalSite, Aug 12, 2003
  16. Website Rob

    Website Rob Well-Known Member

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    Best place to start is by using the dnsreport site listed above. :)

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    #16 Website Rob, Aug 12, 2003
  17. digitalSite

    digitalSite Member

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    Hello:

    I did all that...everything is running fine.
    The only thing I am able to find is that when I went to www.alertra.com and typed in all the domains I am unable to view (but other people are able to view), I see that it fails in Los Angeles.

    So, I am stuck at this point and a reseller has 4 domains that sometimes work and other times they don't work. Any ideas?

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    #17 digitalSite, Aug 13, 2003
  18. tbhost

    tbhost Registered

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    :confused:

    We are experiencing a lot of sites just dissapearing for no apparent reason. They will be visible to some ISP's and not to others. Some of these have been on the same server for up to a year.

    I'm going nutts, customers are calling and can't see their own sites, I can sometimes see them, and sometimes can't. Some come back, then dissapear again. Just get a DNS error.

    I have checked everything I can think of, but no luck so far.

    John

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    #18 tbhost, Aug 13, 2003
  19. digitalSite

    digitalSite Member

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    That is exactly what I am experiencing...

    On another forum, someone mentioned something about knowing that there is a problem with RoadTunner. Does anyone know what that is?

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    #19 digitalSite, Aug 13, 2003
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