Ah, I found it. I have hoepfully submitted the support correctly? I have added a link to this thread
I clicked on the link in your reply is that the same thing? If not I will go to WHM support area.
Hi,
just to let you/others know. Cpanel support staff helped identify what the problem was and pointed me where to go to work on the solution. Basically it is a problem with the HelixUlimate Framework system plugin which is part of the template creation component provided by joomshaper.com
I have contacted them regarding a fix. Hope this helps others in their troubleshooting. Thanks so much cpanel team for being so helpful and quick to help trouble shoot. If I discover anything more regaeding this that may help I will post back. Once again thanks. On another note there seems to be an issue on these forums when replying to threads, it keeps throwing a whoops error cookies are required - even though they have been accepted and so have to trim down the response.
just to let you/others know. Cpanel support staff helped identify what the problem was and pointed me where to go to work on the solution. Basically it is a problem with the HelixUlimate Framework system plugin which is part of the template creation component provided by joomshaper.com
I have contacted them regarding a fix. Hope this helps others in their troubleshooting. Thanks so much cpanel team for being so helpful and quick to help trouble shoot. If I discover anything more regaeding this that may help I will post back. Once again thanks. On another note there seems to be an issue on these forums when replying to threads, it keeps throwing a whoops error cookies are required - even though they have been accepted and so have to trim down the response.
Hi,
as promised, I am back with a progress update.
Unfortunately it still isn't resolved. It turned out not to be the template plugin as when default Joomla template enabled its still same issue. It seems to be that the server is rejecting the cron jobs and throws 500 errors. Someone suggested it may be a user permissions error but I don't know how to check or correct this (what the command lines are for Terminal). Someone else suggested it may be a timeout issue causing it.
My question is, what would be the commands to check/rule out the above to potential causes? What else might cause the cron jobs to be rejected?
Finally, what does the jailbreak error I initially mentioned mean? Could that be the issue?
Hope someone can help as its nearly 3 weeks on and still not able to get the crons to run automatically.
as promised, I am back with a progress update.
Unfortunately it still isn't resolved. It turned out not to be the template plugin as when default Joomla template enabled its still same issue. It seems to be that the server is rejecting the cron jobs and throws 500 errors. Someone suggested it may be a user permissions error but I don't know how to check or correct this (what the command lines are for Terminal). Someone else suggested it may be a timeout issue causing it.
My question is, what would be the commands to check/rule out the above to potential causes? What else might cause the cron jobs to be rejected?
Finally, what does the jailbreak error I initially mentioned mean? Could that be the issue?
Hope someone can help as its nearly 3 weeks on and still not able to get the crons to run automatically.
