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Cannot get domain, FTP or anything to Resolve. Need help!!!

Discussion in 'General Discussion' started by anon77, Jul 14, 2011.

  1. anon77

    anon77 Registered

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    ok, I totally admit that I am a complete n00b at cPanel. Here is my deal. I honestly don't even know if I set everything up properly. My domain and IP doesn't seem to respond properly and I cannot even access my FTP without getting an error message.

    My server center is not giving me any support, they told me to come here. Anyway, here is the message I gave them earlier (see below) their reply was, 'Sir, check permissions on your target folder. We do not provide sysadmin support for our servers, it's self service.' Problem is, I have no idea how to do this. or set it all up. Any help would be great:

    Here is the message I gave them earlier today:

    I set up my cPanel and am trying to FTP a file to IP address: 31.192.105.24 but it keeps telling me, 'Error: Failed to retrieve directory listing'

    See the text below. Please help!!

    Status: Connecting to 31.192.105.24:21...
    Status: Connection established, waiting for welcome message...
    Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    Response: 220-You are user number 3 of 50 allowed.
    Response: 220-Local time is now 15:08. Server port: 21.
    Response: 220-IPv6 connections are also welcome on this server.
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: USER pennyxxx
    Response: 331 User pennyxxx OK. Password required
    Command: PASS ************
    Response: 230 OK. Current restricted directory is /
    Command: SYST
    Response: 215 UNIX Type: L8
    Command: FEAT
    Response: 211-Extensions supported:
    Response: EPRT
    Response: IDLE
    Response: MDTM
    Response: SIZE
    Response: REST STREAM
    Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
    Response: MLSD
    Response: AUTH TLS
    Response: PBSZ
    Response: PROT
    Response: ESTA
    Response: PASV
    Response: EPSV
    Response: SPSV
    Response: ESTP
    Response: 211 End.
    Status: Connected
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (31,192,105,24,82,29)
    Command: MLSD
    Error: Connection timed out
    Error: Failed to retrieve directory listing
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Do you have root WHM and root SSH access to the machine in question or is this only a cPanel access account?
     
  3. anon77

    anon77 Registered

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    Yes, I do have that access.
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Great, please open up a ticket and provide the FTP login information that you are using in that ticket. A ticket can be opened via WHM > Support Center > Contact cPanel or using the link in my signature.
     
  5. anon77

    anon77 Registered

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    ok, I just did what you asked. Will they reply directly to the email I provided them?
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Right, the email you used for opening the ticket will receive replies to it from our ticketing system
     
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