Cannot get domain, FTP or anything to Resolve. Need help!!!

anon77

Registered
Jul 14, 2011
4
0
51
ok, I totally admit that I am a complete n00b at cPanel. Here is my deal. I honestly don't even know if I set everything up properly. My domain and IP doesn't seem to respond properly and I cannot even access my FTP without getting an error message.

My server center is not giving me any support, they told me to come here. Anyway, here is the message I gave them earlier (see below) their reply was, 'Sir, check permissions on your target folder. We do not provide sysadmin support for our servers, it's self service.' Problem is, I have no idea how to do this. or set it all up. Any help would be great:

Here is the message I gave them earlier today:

I set up my cPanel and am trying to FTP a file to IP address: 31.192.105.24 but it keeps telling me, 'Error: Failed to retrieve directory listing'

See the text below. Please help!!

Status: Connecting to 31.192.105.24:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 3 of 50 allowed.
Response: 220-Local time is now 15:08. Server port: 21.
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER pennyxxx
Response: 331 User pennyxxx OK. Password required
Command: PASS ************
Response: 230 OK. Current restricted directory is /
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Extensions supported:
Response: EPRT
Response: IDLE
Response: MDTM
Response: SIZE
Response: REST STREAM
Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response: MLSD
Response: AUTH TLS
Response: PBSZ
Response: PROT
Response: ESTA
Response: PASV
Response: EPSV
Response: SPSV
Response: ESTP
Response: 211 End.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (31,192,105,24,82,29)
Command: MLSD
Error: Connection timed out
Error: Failed to retrieve directory listing
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Do you have root WHM and root SSH access to the machine in question or is this only a cPanel access account?
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Great, please open up a ticket and provide the FTP login information that you are using in that ticket. A ticket can be opened via WHM > Support Center > Contact cPanel or using the link in my signature.
 

anon77

Registered
Jul 14, 2011
4
0
51
ok, I just did what you asked. Will they reply directly to the email I provided them?
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Right, the email you used for opening the ticket will receive replies to it from our ticketing system