Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Cannot Install New SSL Certificate

Discussion in 'Security' started by Frank Harbison, Dec 28, 2017.

  1. Frank Harbison

    Frank Harbison Registered

    Joined:
    Dec 28, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Indiana
    cPanel Access Level:
    Root Administrator
    I just renewed my SSL certificate through GoDaddy. However, when attempting to install it I get the following error:
    The “/usr/local/apache/bin/httpd” command (process 3211) reported error number 1 when it ended.

    httpd: Syntax error in -C/-c directive: Include directory '/usr/local/apache/conf.modules.d' not found

    ENVIRONMENT
    CPanel 11
    WHM 60 (build 48)
    CentOS 6.6
    The domain in question has a dedicated IP

    I get the same result whether logged in as root and performing the operation from WHM or logged in as user account and performing the operation via CPanel.

    Another interesting aspect, if I attempt to browse the site using https I get the following screen, though if using http it works fine:

    upload_2017-12-28_16-4-3.png

    Any ideas?
    Thanks,
    fharbison
     
    #1 Frank Harbison, Dec 28, 2017
    Last edited by a moderator: Dec 29, 2017
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,880
    Likes Received:
    89
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    The error log suggests that the include directory to the modules subdirectory in Apache configuration is missing i.e., '/usr/local/apache/conf.modules.d' Can you check if the is declared properly..
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    It looks like the Apache configuration file is unable to rebuild due to a missing directory. Have you made any custom modifications to Apache on this system? Are you using EasyApache 3, or EasyApache 4?

    Also, note that cPanel version 60 is at end-of-life status:

    cPanel & WHM Versions 56 & 60 Now EOL | cPanel Newsroom

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Frank Harbison

    Frank Harbison Registered

    Joined:
    Dec 28, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Indiana
    cPanel Access Level:
    Root Administrator
    Thank you for your reply. That directory was in fact missing. I have resolved the issue by updating WHM and CPANEL (not sure why that worked, but it did.)

    Thanks again,
    fharbison
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    I'm glad to see the issue is now solved after updating to a supported version of cPanel & WHM. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice