Cannot install SSL for domain

[Headquarter]

Hi, I have cPanell 11 and there is no way of adding a SSL certify to my domain.
I have done an autosigned certified in cPanel, but cannot install as it gives an error when I click on install:
''
Template::Exception:
[TYPE]=[undef]
[INFO]=[SSL::installed_hosts() failed: No dispone de la característica “sslinstall”.
]
[TEXT]=[]
at cpanel.pl line 1078.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4411
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 879
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 322
''

any idea?

 

[cPanelLauren]

Hello,

Based on that output "No dispone de la característica “sslinstall”." your provider has not given you the sslinstall feature, in order to proceed you'll need to contact them for further assistance.