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Cannot log in despite changing password from whm

Discussion in 'Security' started by mwaraitch, May 19, 2008.

  1. mwaraitch

    mwaraitch Active Member

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    Hello,
    I cannot login to cpanel, thought I may be using incorrect password, changed the password from whm, again could not log in, changed the same domains password from root cpanel, yet cannot login to capnel.
    Strange thing is that I can have ftp log in with all changed passwords, but never so in while trying to login to cpanel.
    To cater for cache issue, tried from another computer but same results.
    Can you please advice.
    Regards
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Perhaps you are locked out due to brute force protection. Do you have root access to the server?
     
  3. mwaraitch

    mwaraitch Active Member

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    Yes, I do have root access to the server.
    This thing is happening to only one domain, for the rest of the domains on the server I can log in to cpanels, change password etc.
     
  4. thewebhosting

    thewebhosting Well-Known Member

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    I was having similar issue and was manage to fix after suspending and un-suspending the domain from WHM.
     
  5. mwaraitch

    mwaraitch Active Member

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    Yes, it works fine now.
    I think this happens when we carry out a server to server transfer of domain which is suspended on old server.
    Thanks
     
  6. thewebhosting

    thewebhosting Well-Known Member

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    I am glad to know that your issue has been resolved. :)
     
  7. markhard

    markhard Well-Known Member

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    fix when changing password didn't work

    yup, got the same problem. one account was suspended on the old server, when transfered to the new server it seems that the status on cpanel still suspended (although it didn't show up on list suspended accounts)

    suspending again and then unsusped the account on new server fix this problem.
     
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