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Cannot login from console

Discussion in 'General Discussion' started by edenent, Sep 28, 2016.

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  1. edenent

    edenent Member

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    After installing cpanel unable to login from root on console.

    ssh via putty works fine, whm web login works fine. Just unable from hyper-v virtual console.

    CentOS 6.8

    [Removed Full Output]
    Failed password for root from 2.3.4.5. port 1234 ssh2
     
    #1 edenent, Sep 28, 2016
    Last edited by a moderator: Sep 29, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you attempting to access the Hyper-V administrative interface itself, or to access SSH from that interface? Have you reported the issue to your provider to verify if that's how it's designed to work?

    Thank you.
     
  3. edenent

    edenent Member

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    We have direct RDP access to the Dedi. This is from Hyper-V Manager clicking the virtual machine and hitting connect, or remote connect to Hyper-V it's self from another Hyper-V host via Connect to Server.

    Seems to be an issue with the CentOS (2.6.32-642.4.2.e16.x86_64) installed by cPanel
    If the kernel CentOS 6 (2.6.32-642.4.2.e16.x86_64) which is Kernel before cPanel was installed is selected at boot then root login works fine.

    Im guessing some i386 libraries are being used or something but I unsure what to check.
     
    #3 edenent, Sep 29, 2016
    Last edited: Sep 29, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    I recommend reaching out to your provider for additional support, as there's nothing in the cPanel configuration to manage remote desktop access. This suggests an issue with the Hyper-V Manager application.

    Thank you.
     
  5. edenent

    edenent Member

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    Just wanted to post that this does appear to be caused by cPanel after installation, it's appears to do something with CentOS built in LIS services. Can be fixed by running yum install hyperv-daemons after cPanel install and reboot.
     
    #5 edenent, Oct 2, 2016
    Last edited: Oct 2, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Thank you for taking the time to update this thread with the outcome. It's generally advised to install cPanel on a minimal instance of CentOS. Third-party packages such as hyperv-dameons should be installed after the cPanel installation completes.

    Thank you.
     
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