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Cannot login to cPanel, login screen keeps appearing

Discussion in 'General Discussion' started by wti, Dec 19, 2012.

  1. wti

    wti Registered

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    All of a sudden this morning I'm unable to login to cPanel, with both the root user or any other user that is setup for the domains on the server, it's almost as if none of the users exist. I even try to SSH into the box and it is not accepting my root login through ssh either. I have contacted my hosting provider, they have even done a password reset through single user mode on the root user and still unable to login.

    Whenever I hit the cPanel login page, instead of usual login screen that appeared embedded on the website, I now get a popup instead which reads "The server ###.###.###.###:2086 requires a username and password. The server says: Web Host Manager." I never used to get this popup when attempting to login to cPanel, the login screen used to be embedded within the web page.

    I've also tried FTP'ing into some of the sites over ssh and it's not working.

    Any help would be VERY much appreciated, thank you.
     
  2. wti

    wti Registered

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    Just also realized that I received the following email from the server yesterday, could this have anything to do with it:

    Code:
    [I]Your server's SSL certificate for exim will expire in less than 30 days. You need to install a new certificate as soon as possible. You can install a new certificate using WHM's "Manage Service SSL Certificates" interface: [URL]https://***************.example.com:2087/scripts2/manageservicecrts[/URL] (Main >> Service Configuration >> Manage Service SSL Certificates).[/I]
    
    
     
    #2 wti, Dec 19, 2012
    Last edited by a moderator: Oct 25, 2015
  3. PlotHost

    PlotHost Well-Known Member

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    Twitter:
    Did you try to connect using a proxy ? Can you access sites on the server ?
     
  4. wti

    wti Registered

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    Thank you very much for your response, I figured out what the problem was. Yes, all sites were still accessible on the machine. The problem was that CPHulk and completely blocked us out of cPanel. So we SSH'd into the server, ran this command: /usr/local/cpanel/etc/init/stopcphulkd

    Then cPanel let us gain access again, once logged in we flushed the CPHulk DB file then reactivated the service on the system, also whitelisted our IP's so it doesn't happen again :)
     
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