mlopez

Active Member
Dec 17, 2020
28
6
3
iAiOxJi78`
cPanel Access Level
Root Administrator
Hey,

I'm trying to log in my cpanel.net account but it shows me an error message after License agreement.

Steps:

  1. Enter cPanel ID
  2. Enter my credentials
  3. 'Please agree to the terms of use' message appears
  4. Checked 'I agree to the cPanel Terms of Use' checkbox and click 'Continue'
  5. I get this error:
Authentication required
No cookie found
LemonLDAP::NG

I cannot submit a ticket because I cannot login to my cpanel account!!

Regards.
 

Attachments

mlopez

Active Member
Dec 17, 2020
28
6
3
iAiOxJi78`
cPanel Access Level
Root Administrator
Hey there! When you say "cpanel.net" can you send me the exact URL you are having issues with so I can check that?
I did: cPanel ID
Code:
https://id.cpanel.net/
I tried to login in my cell phone and it worked. Now I can also enter in my PC.

Thank you, for your answer!
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
4,151
523
273
cPanel Access Level
Root Administrator
I'm glad you were able to get logged in now. It sounds like there may have been a temporary network issue between your location and our systems at the time you tried to log in, since moving to a different network on the phone worked well, and the PC is now working well also.

Let us know if you run into anything else!