Cannot Login to webmail

[mauinet]

On one server, we cannot log into email accounts either by webmail or from a local email client such as mac mail or outlook express. Cpanel keeps rejecting the password. I renenter the passwords through whm but still get password invalid.

When I check /usr/local/cpanel/logs/login_log it show error messages:
POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect

I have moved from courier to dovecot but same error. I restarted cpanel.


Where can I look next?

TR

 

[JaredR.]

Get your workstation's IP address by browsing /http://whatismyip.com, and then check the Login/Brute History Report tab in Home » Security Center » cPHulk Brute Force Protection to see if your IP address is listed.

Also, make sure that a directory named for the domain exists in $HOME/$USER/etc and $HOME/$USER/mail, where $HOME is the home partition and $USER is the cPanel user.

You can also run /scripts/mailperm --verbose $USER, replacing $USER with the cPanel username, to see if it returns any errors.

 

[mauinet]

Thank you for the suggestions. The trouble doesn't just happen on our techsupport workstations but also at the customer locations and on iphones.

I ran the mailperm script which said it changed some perms.

The problem is getting to be more than just email password. Now, I cannot login as root in the whm login screen, saying invalid password. I can log into the shell and su to root ok though. I changed the root password but still cannot login through whm, only shell. This happend after I tried to list accounts, it said the security token was missing and presented a new login screen.

I have gone to the site now with Firefox, Chrome and Safari but still cannot login as root on the whm screen. I disabled the firewall but that didn't affect it

After about a 10 minute wait, the root password starts working again.

TR

 

[JaredR.]

It would be best if you can submit a ticket so that we may look at this directly for you.

 

[mauinet]

Hello Jared,
WHM 11.34.1 (build 5)
I did a forced update on cpanel and I think that has cleared the problem, we're still monitoring this.
We are running CENTOS 6.3 x86_64 standard with WHM 11.34.1 (build 5) which was the same version we had been running.

TR