SOLVED Cannot login to WHM

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Might be your ISP IP is blocked on server firewall. Are you able to ping server IP from your system ?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

Are you able to access this server via SSH? If so, could you let us know the output to /usr/local/cpanel/logs/login_log during the failed WHM login attempts? Ensure to remove any references to real domain names or IP addresses when providing us the log output.

Thank you.
 
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elis2

Active Member
Aug 14, 2017
29
1
3
Iran
cPanel Access Level
Root Administrator
Dear thank you

me is not login buy ssh.

singel login server console vmware

run commnd

/usr/local/cpanel/logs/login_log

permission denied.

best regards
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
run commnd

/usr/local/cpanel/logs/login_log
Hello,

That's a path to a log file as opposed to a command. To view it, run a command like this:

Code:
tail -100 /usr/local/cpanel/logs/login_log
Ensure to remove any references to real domain names or IP addresses when providing us the log output.

Thank you.
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

I'm happy to see the issue is now solved. Thank you for updating us with the outcome.