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Cannot Read License File

Discussion in 'General Discussion' started by ally1, Apr 10, 2018.

  1. ally1

    ally1 Member

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    Hello cPanel support and community,

    I purchised the cPanel license but I can not log into the WHM&cPanel because of 'Cannot Read License File' error. Screnshot below:


    Also I tried to renew the license by typing: /usr/local/cpanel/cpkeyclt the output is:
    --------------------
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server said that a license could not be issued for your server (66).
    For more information visit: Legal Notices - cPanel Inc.

    The exact message was: Already Used cPanel/WHM Trial License for this IP. (IP REMOVED)

    Building global cache for cpanel...Done
    --------------------

    I have invoice for the purchising of the license.
    Can someone help me to resolve the issue please?

    Thanks.
     
    #1 ally1, Apr 10, 2018
    Last edited by a moderator: Apr 10, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @ally1

    For this issue, I would suggest that you contact our Customer Service team. Before I removed the licensed IP from the post I did look it up at cPanel & WHM License Verification | cPanel Inc. and found that it shows that it's expired.

    You can contact Customer Service via a support ticket or directly via email (cs@cpanel.net).

    Thank you,
     
  3. ally1

    ally1 Member

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    Hello,

    Thanks for the fast reply.
    The issue was resolved, the server's IP was changed to the new one.

    Thanks again.

    Regards,
    Ally
     
    #3 ally1, Apr 11, 2018
    Last edited by a moderator: Apr 11, 2018
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @ally1

    I'm glad to hear the issue is resolved for you! Thank you for updating.
     
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