The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cannot receive email from Microsoft mail server

Discussion in 'E-mail Discussions' started by prastyo, Jun 16, 2017.

  1. prastyo

    prastyo Registered

    Joined:
    Jun 16, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Magelang
    cPanel Access Level:
    Root Administrator
    Dear All,

    I need your advise to solve my problem.
    I cannot receive email from Microsoft product (live.com, hotmail.com), I have asked to Microsoft support, he said like this: "After analyzing the NDRs, we found that the MX resolution failed from all Office 365 EOP servers. We discussed that it is the DNS provider blocking DNS queries from Office 365 by firewall, or network filtering devices. Please contact the DNS or NS provider to allow DNS queries sending from Office 365 IP address and Hotmail address."

    Can somebody give me clue to fix it please?

    Thanks

    Prastyo
     
  2. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    588
    Likes Received:
    88
    Trophy Points:
    153
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    Hello,

    Whos hosting your nameservers? Did you register your own private nameservers?
     
  3. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,405
    Likes Received:
    53
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi,

    There are certain aspects that you have to think of:
    1. Where is your DNS configured.
    2. Do you have firewall on the DNS server?
    3. Are the ports ready to receive the mail from remote server?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,204
    Likes Received:
    1,296
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Do you have any custom firewall rules enabled on the cPanel server? Also, could you confirm if any entries exist for the email addresses in your /var/log/exim_mainlog file? EX:

    Code:
    exigrep user@live.com /var/log/exim_mainlog
    Thank you.
     
Loading...

Share This Page