Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Cannot receive emails from this particular sender only.

Discussion in 'E-mail Discussion' started by SuperBaby, Oct 28, 2006.

  1. SuperBaby

    SuperBaby Well-Known Member

    Joined:
    Nov 27, 2003
    Messages:
    338
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Thailand
    cPanel Access Level:
    Website Owner
    Twitter:
    My customer (with his website hosted on my server) is complaining to me that they are having problems receiving (no problem with sending) emails only from this particular sender with email address "[email protected]".

    When the user of [email protected] sends an email to my customer at [email protected], the sender will get a undelivered message (see below). The email cannot reach [email protected].

    There is no problem for [email protected] to send email via Gmail to my customer.

    Also, there is no problem for [email protected] to send an email to [email protected].

    I have checked my firewall, Exim config, MailScanner rules, RBL+XBL and other config under WHM. In fact I have added the sender's IP/domain to the whitelist.

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. SuperBaby

    SuperBaby Well-Known Member

    Joined:
    Nov 27, 2003
    Messages:
    338
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Thailand
    cPanel Access Level:
    Website Owner
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    965
    Likes Received:
    33
    Trophy Points:
    178
    cPanel Access Level:
    Root Administrator
    IMO, this is not your problem. The person clearly needs to get their mailserver to comply with RFC rules, and turning off require verify / sender/callout could cause you loads of spam problems.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. SuperBaby

    SuperBaby Well-Known Member

    Joined:
    Nov 27, 2003
    Messages:
    338
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Thailand
    cPanel Access Level:
    Website Owner
    Twitter:
    On my side, how do I make sure that my RCTP Command is set to minimum 5 minutes? This is what I have under Exim Config Editor:

    What is accept hosts for?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. RickG

    RickG Well-Known Member

    Joined:
    Feb 28, 2005
    Messages:
    238
    Likes Received:
    2
    Trophy Points:
    168
    Location:
    North Carolina
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice