Cannot see old read email after backup restore


Well-Known Member
Jan 25, 2003
New York
Customer deleted old email in "/cur" for his account, so asked me to restore.

I did the restore and I now see 3000+ emails in cur, but customer claims inbox only has new email, not the older, already read email that I just restored. I used the normal internal cpanel backups restore option to do it.

Is there some tweak/fix I need to do to get the restored email to be seen by the customer ?
Last edited by a moderator:


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! You should not have to do anything additional on your end if you see the messages properly in webmail. If he is using a mail client, he may need to try reconnecting, but if the messages show up properly in webmail, things are good on the server side.