Cannot send email from Outlook 2016

JamesAB

Active Member
Apr 12, 2003
44
0
156
New Hampshire
My old laptop died and when I replaced it I installed Outlook 2016 on the new one. I think my old laptop had Outlook 2010.

Now that I manually configured the email accounts in Outlook, I can receive mail but not send mail for the domains hosted on my cPanel server.

I'm guessing it's a simple configuration value I set wrong in Outlook, because my cPanel server settings have not changed.

Any advice on where to start troubleshooting this?

Thanks,
James
 

JamesAB

Active Member
Apr 12, 2003
44
0
156
New Hampshire
I can still send e-mail via PHP scripts on the sites or by logging into Squirrel Mail through cPanel, so I'm sure this is something specific to my new Outlook 2016 configuration.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Now that I manually configured the email accounts in Outlook, I can receive mail but not send mail for the domains hosted on my cPanel server.
Hello,

Could you let us know the specific error message that appears when attempting to send an email? What are you using for your mail server settings in Outlook (replace real domain names with examples)?

Thank you.
 

JamesAB

Active Member
Apr 12, 2003
44
0
156
New Hampshire
A few days ago I was seeing an error message. Today when I click on "Test Account Settings", Outlook 2016 crashes and closes.

Yeah! What great software, NOT.

Maybe I'll have to un-install Outlook 2016 and start over adding accounts in order to troubleshoot this.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Maybe I'll have to un-install Outlook 2016 and start over adding accounts in order to troubleshoot this.
Feel free to let us know if the issue continues if you choose to do this.

Thanks!
 

JamesAB

Active Member
Apr 12, 2003
44
0
156
New Hampshire
After much frustration, I un-installed Office 365 and rebooted.

Now I'm re-installing Outlook 365.

Are any of the cPanel "Auto Configuration Scripts" compatible with Outlook 2016?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Are any of the cPanel "Auto Configuration Scripts" compatible with Outlook 2016?
Hello,

An auto configuration script for "Outlook 2016" does not exist at this time, however you can use the "Manual Settings" section to determine which settings to use when setting up the email client.

Thank you.
 

NOC_Serverpoint

Well-Known Member
Jul 3, 2016
103
7
18
cPanel Access Level
Website Owner
Hello,

Did the reinstall option fixed the issue? In case you still have issues, try configuring the email account under Thunderbird which is much simple process when compared to Outlook's settings. You can download it from:

Thunderbird — Software made to make email easier.
 

SageBrian

Well-Known Member
Jun 1, 2002
413
2
318
NY/CT (US)
cPanel Access Level
Root Administrator
Also, don't rely on Outlook's "Test Account Settings" as it doesn't always work correctly. Instead, finish your setup, and test by actually sending an email.