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Cannot send email from Outlook 2016

Discussion in 'E-mail Discussions' started by JamesAB, Jul 14, 2016.

  1. JamesAB

    JamesAB Active Member

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    My old laptop died and when I replaced it I installed Outlook 2016 on the new one. I think my old laptop had Outlook 2010.

    Now that I manually configured the email accounts in Outlook, I can receive mail but not send mail for the domains hosted on my cPanel server.

    I'm guessing it's a simple configuration value I set wrong in Outlook, because my cPanel server settings have not changed.

    Any advice on where to start troubleshooting this?

    Thanks,
    James
     
  2. JamesAB

    JamesAB Active Member

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    I can still send e-mail via PHP scripts on the sites or by logging into Squirrel Mail through cPanel, so I'm sure this is something specific to my new Outlook 2016 configuration.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the specific error message that appears when attempting to send an email? What are you using for your mail server settings in Outlook (replace real domain names with examples)?

    Thank you.
     
  4. JamesAB

    JamesAB Active Member

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    A few days ago I was seeing an error message. Today when I click on "Test Account Settings", Outlook 2016 crashes and closes.

    Yeah! What great software, NOT.

    Maybe I'll have to un-install Outlook 2016 and start over adding accounts in order to troubleshoot this.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to let us know if the issue continues if you choose to do this.

    Thanks!
     
  6. twhiting9275

    twhiting9275 Well-Known Member

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    Twitter:
    Before you do that, reboot.
    Yes, I'm aware it really is a cheesy solution, but you're talking Outlook, Windows and the registry... There's a ton of mess there.
     
  7. JamesAB

    JamesAB Active Member

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    After much frustration, I un-installed Office 365 and rebooted.

    Now I'm re-installing Outlook 365.

    Are any of the cPanel "Auto Configuration Scripts" compatible with Outlook 2016?
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    An auto configuration script for "Outlook 2016" does not exist at this time, however you can use the "Manual Settings" section to determine which settings to use when setting up the email client.

    Thank you.
     
  9. NOC_Serverpoint

    NOC_Serverpoint Active Member

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    Hello,

    Did the reinstall option fixed the issue? In case you still have issues, try configuring the email account under Thunderbird which is much simple process when compared to Outlook's settings. You can download it from:

    Thunderbird — Software made to make email easier.
     
  10. SageBrian

    SageBrian Well-Known Member

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    Also, don't rely on Outlook's "Test Account Settings" as it doesn't always work correctly. Instead, finish your setup, and test by actually sending an email.
     
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