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Cannot send email to Hotmail, only reply.

Discussion in 'E-mail Discussions' started by IdeumBelgium, Jan 9, 2014.

  1. IdeumBelgium

    IdeumBelgium Registered

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    Ive got this strange problem where I cannot send mail to Hotmail from my server.

    I dont get an error mail reporting a problem and in whm i see this in delivery event details:

    Code:
    Event: success success
    User: xxx
    Domain: xxx.be
    Sender: xxx@xxx.be
    Sent Time: Jan 9, 2014 12:00:12 PM
    Sender Host: d8d878b14.access.telenet.be
    Sender IP: xxx.xxx.xxx.xxx
    Authentication: courier_login
    Spam Score:
    Recipient: xxx@hotmail.com
    Delivered To: xxx@hotmail.com
    Delivery User: -remote-
    Delivery Domain:
    Router: lookuphost
    Transport: remote_smtp
    Out Time: Jan 9, 2014 12:00:12 PM
    ID: 1W1DLj-00058Q-MB
    Delivery Host: mx2.hotmail.com
    Delivery IP: 65.55.92.184
    Size: 2.6 KB
    Result: Message accepted 
    However the mail never ends up at the hotmail address, not in spam , nowhere.

    IF the hotmailaddress sends me a mail, i can reply and it will arrive though !!

    Any help with this problem ? I tried alot from this forum but i cant get it to work
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Twitter:
    Hello,

    First, you should review the /var/log/exim_mainlog for that message ID to see what it says. Second, the information you displayed above states "Message accepted" That means that Hotmail accepted the message, so it is technically out of your hands. You would need to send copies of the log files from /var/log/exim_mainlog to Hotmail support and ask them what is happening to the message since they accepted it?

    Good luck.
     
  3. tuibm

    tuibm Member

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    I have exactly the same problem, could you contact hotmail support?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Were you able to review /var/log/exim_mainlog for the message ID? You can utilize the "exigrep" utility to easier search the log file. EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Thank you.
     
  5. ThinIce

    ThinIce Well-Known Member

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    If hotmail are blackholing your mail (i.e. they are definately accepting the message) I'd give SNDS and their JMR a go, if you haven't already
     
  6. dtmdennis

    dtmdennis Registered

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    hi all,

    i have same problem in my cpanel, all users & domains under my cpanel having same problem which is only in reply hotmail can received emails from the domains in my cpanel.

    Please i need a help in this issue.

    BR,
    Hamoud Hamdan
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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  8. dtmdennis

    dtmdennis Registered

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    hi,

    Please find below output when i send new email to hotmail:

    Code:
    [root@ns3 ~]# exigrep 1WbFxU-0006Gg-3U /var/log/exim_mainlog
    2014-04-19 00:04:28 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1WbFxU-0006Gg-3U
    
    2014-04-19 00:04:28 1WbFxU-0006Gg-3U <= test@domain.com H=localhost (webmail.domain.com) [127.0.0.1]:33230 P=esmtpa A=dovecot_login:test@domain.com S=624 id=05e053b7442a12ce6b49443588019af0@domain.com T="tariff upload done" for user @hotmail.com
    2014-04-19 00:04:28 1WbFxU-0006Gg-3U SMTP connection outbound 1397855068 1WbFxU-0006Gg-3U domain.com user @hotmail.com
    2014-04-19 00:04:28 1WbFxU-0006Gg-3U => user <user @hotmail.com> R=boxtrapper_autowhitelist T=boxtrapper_autowhitelist
    2014-04-19 00:04:30 1WbFxU-0006Gg-3U => user @hotmail.com R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119]
    2014-04-19 00:04:30 1WbFxU-0006Gg-3U Completed 
    the above mail i didn't receive in hotmail account

    find the other output when i reply to hotmail email:

    Code:
    2014-04-19 00:13:30 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1WbG6D-0006X5-UX
    
    2014-04-19 00:13:30 1WbG6D-0006X5-UX <= test@domain.com H=localhost (webmail.domain.com) [127.0.0.1]:33310 P=esmtpa A=dovecot_login:test@domain.com S=2043 id=fd1618d194a29f8c0f799bcb978c6aae@domain.com T="RE: user emai" for user @hotmail.com
    2014-04-19 00:13:30 1WbG6D-0006X5-UX SMTP connection outbound 1397855610 1WbG6D-0006X5-UX domain.com user @hotmail.com
    2014-04-19 00:13:30 1WbG6D-0006X5-UX => user <user @hotmail.com> R=boxtrapper_autowhitelist T=boxtrapper_autowhitelist
    2014-04-19 00:13:32 1WbG6D-0006X5-UX => user @hotmail.com R=dkim_lookuphost T=dkim_remote_smtp H=mx3.hotmail.com [65.55.92.152]
    2014-04-19 00:13:32 1WbG6D-0006X5-UX Completed
    
    the above has been received in my hotmail account.

    Please check and update me.

    BR,
    Hamoud Hamdan
     
    #8 dtmdennis, Apr 18, 2014
    Last edited by a moderator: Apr 18, 2014
  9. cPanelMichael

    cPanelMichael Forums Analyst
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