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Cannot Send Email

Discussion in 'E-mail Discussion' started by Aripin, Mar 8, 2016.

  1. Aripin

    Aripin Member

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    Hi, cPanelPeter.
    I have a new domain and i tried to sending email from cpanel -> email account.
    Why my email from domain can't sending email ?
    I received email from mail delivery system.
    upload_2016-3-8_21-6-29.png

    what should i do?
    so that account my email from cpanel can sending email.
    thank you for your help.
     
  2. Syam

    Syam Registered

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    Can you send mails from the server using mail -v command? Are you facing issues with the other email accounts hosted in the same server?
     
  3. Aripin

    Aripin Member

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    Hi everyone,
    I want to ask about sent email,
    why I can only send emails with the same email domain. when I tried to send email to the @gmail or @Yahoo it not works. I received mail delivery system.
    how do i send email with the different email domain?

    Thanks
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    This sounds like an issue with your mail server's reputation. Have you reported the issue to your web hosting provider so they can review /var/log/exim_mainlog and determine why messages to certain email providers are failing to deliver?

    Thank you.
     
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  5. Aripin

    Aripin Member

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    yes, i have some problem when using email account on the other server, but its work well when i send an email to the other account on the same server, you know the problem ? i am still new with using Cpanel...

    i have reported it and from hosting provider give me this link Send Email with PHP and SendGrid - SendGrid Documentation | SendGrid but i don't understand how to use that on my web site either
     
    #5 Aripin, Mar 9, 2016
    Last edited by a moderator: Mar 9, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    The URL you provided offers a document on how to create a PHP script using SendGrid:

    GitHub - sendgrid/sendgrid-php: SendGrid PHP helper library.

    You may need to ask your hosting provider for additional advice on how to use it, or consult with a qualified system administrator for help with implementing it in your custom script:

    System Administration Services

    Thank you.
     
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  7. Aripin

    Aripin Member

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    oh okay, thank you cPanelMichael.
    i will try it
     
  8. Aripin

    Aripin Member

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    Hello cPanelMichael,
    I tried to use sendgrid and it work. but if i send mail to @Yahoo status "Bounce" and @gmail or @other status "Delivered". how to fix bounce ?
    Thank You.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    It depends on the specific bounce message that Yahoo provided to you. Typically, the bounce message includes a URL with information about why your message was blocked.

    Thank you.
     
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  10. Aripin

    Aripin Member

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    yes, i have message :
    " REASON 554 5.7.9 Message not accepted for policy reasons. See https://help.yahoo.com/kb/postmaster/SLN7253.html "
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    You have to visit that URL and review the guidelines and steps Yahoo offers when receiving that message.

    Thank you.
     
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