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cannot send email

Discussion in 'E-mail Discussion' started by samerhost, Nov 28, 2016.

  1. samerhost

    samerhost Registered

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    hi,
    after whm update, can not sending email from any domain using roundcube, squirralmail and horde, I get authentication faild error, after some search I changed the file
    /usr/local/cpanel/base/3rdparty/roundcube/config/main.inc.php
    as following
    /////$rcmail_config['smtp_user'] = '%u';
    $rcmail_config['smtp_user'] = '';
    now I get a new error message at roundcube:
    SMTP Error (451): Failed to add recipient "*****@gmail.com" (Temporary local problem - please try later).

    this is the log of exim /var/log/exim/main.log:

    2016-11-28 09:55:04 remote host address is the local host: mydomain.com (while verifying <info@mydomain.com> from host localhost (****) [127.0.0.1])
    2016-11-28 09:55:04 H=localhost (****) [127.0.0.1] sender verify defer for <info@mydomain.com>: remote host address is the local host
    2016-11-28 09:55:04 H=localhost (****) [127.0.0.1] F=<info@mydomain.com> temporarily rejected RCPT <****@gmail.com>: Could not complete sender verify

    thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I suggest reverting the custom change you made to the Roundcube configuration.

    Check to see if the domain name exists in the /etc/remotedomains file. If so, and if email is hosted locally, browse to "WHM >> Edit DNS Zone" and ensure "Local Mail Exchanger" is selected under the "Email Routing" section.

    Thank you.
     
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