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Cannot send email

Discussion in 'E-mail Discussion' started by ampedcreativ, Jun 12, 2019.

  1. ampedcreativ

    ampedcreativ Member

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    I've just recently installed cPanel on a new VPS and am unable to get any email to send from the server or any of the accounts on the server. I am, however, able to receive emails. From the errors I see, it seems to be a timeout issue. Any advise as to where to look?
     
    #1 ampedcreativ, Jun 12, 2019
  2. GOT

    GOT Get Proactive! PartnerNOC

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    If it really is a timeout issue, it is likely your provider is blocking outgoing traffic on port 25.

    In cases like this you need to use a smarthost like sendrgrid to send emails.
     
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    #2 GOT, Jun 13, 2019
  3. ampedcreativ

    ampedcreativ Member

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    Thanks for the suggestion, but port 25 is open.
     
    #3 ampedcreativ, Jun 13, 2019
  4. GOT

    GOT Get Proactive! PartnerNOC

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    By that I assume you mean in your firewall?

    What happens with this command:

    telnet aspmx.l.google.com 25
     
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    #4 GOT, Jun 13, 2019
  5. ampedcreativ

    ampedcreativ Member

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    GOT, thank you so much for taking the time to offer some direction. Turns out, it was in fact the host provider. My tests showed that port 25 was open, but the host provider somehow was still blocking it on their end. I reached out to them and they fixed it. Thanks for pointing me in the right direction.
     
    #5 ampedcreativ, Jun 13, 2019
  6. GOT

    GOT Get Proactive! PartnerNOC

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    Your test was likely an inbound test which would in fact pass as providers block it outgoing only.

    Glad its resolved.
     
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    #6 GOT, Jun 13, 2019
  7. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    @GOT thanks for the advice provided here and @ampedcreativ I'm glad to hear it's now working.
     
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    #7 cPanelLauren, Jun 13, 2019
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