ampedcreativ

Member
Mar 22, 2017
5
1
3
Cleveland, OH
cPanel Access Level
Root Administrator
I've just recently installed cPanel on a new VPS and am unable to get any email to send from the server or any of the accounts on the server. I am, however, able to receive emails. From the errors I see, it seems to be a timeout issue. Any advise as to where to look?
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,739
302
363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
If it really is a timeout issue, it is likely your provider is blocking outgoing traffic on port 25.

In cases like this you need to use a smarthost like sendrgrid to send emails.
 

ampedcreativ

Member
Mar 22, 2017
5
1
3
Cleveland, OH
cPanel Access Level
Root Administrator
GOT, thank you so much for taking the time to offer some direction. Turns out, it was in fact the host provider. My tests showed that port 25 was open, but the host provider somehow was still blocking it on their end. I reached out to them and they fixed it. Thanks for pointing me in the right direction.