We have a dedicated server and we cannot send emails to hotmail.com users
Lets say our domain name is example.com
PROBLEM EXPLANATION
- If a Hotmail user sends email to [email protected], the email is received without any problems
- If [email protected] replies to any email received from any Hotmail account, the email is received without any problems
- If [email protected] creates a new email to send to any Hotmail account, the email never gets delivered (we have checked the “Other” and “Junk” folders etc), UNLESS the recipient has [email protected] in their outlook contacts.
- [email protected] never receives a Mail Delivery Error.
- And even worse, from Web Host Manager (Mail Delivery Reports) the result shows as Accepted and the event as success so we don’t know that our email never reached the destination
WHAT WE HAVE TRIED SO FAR
- We have a valid, correct dkim and spf record. Checked with multiple tools
- We have checked outlook settings from where we send emails from [email protected] to any hotmail account and these are correct, using SSL and authenticating before sending email
- We have tried sending to the same Hotmail accounts from different domain names not on our dedicated server, and they go through ok
- We have tried sending from different domains to different Hotmail accounts and the problem is still there
- We have registered our IP with Microsoft’s JMRP and SNDS. Our IP is not listed as blocked
- We have a sender score of 99
- Our sending volume from our dedicated server is very low
- Our IP is not blocked in any major blacklist
- There is no spam on the server, and the mailserver works fine- We have opened tickets with microsoft and their reply "We have re-investigated i do not see anything offhand with the IP's (......) and we do not find any Outlook.com deliverability issue with it. As per our research, this IP is currently not under any active block lists from our end."
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Lets say our domain name is example.com
PROBLEM EXPLANATION
- If a Hotmail user sends email to [email protected], the email is received without any problems
- If [email protected] replies to any email received from any Hotmail account, the email is received without any problems
- If [email protected] creates a new email to send to any Hotmail account, the email never gets delivered (we have checked the “Other” and “Junk” folders etc), UNLESS the recipient has [email protected] in their outlook contacts.
- [email protected] never receives a Mail Delivery Error.
- And even worse, from Web Host Manager (Mail Delivery Reports) the result shows as Accepted and the event as success so we don’t know that our email never reached the destination
WHAT WE HAVE TRIED SO FAR
- We have a valid, correct dkim and spf record. Checked with multiple tools
- We have checked outlook settings from where we send emails from [email protected] to any hotmail account and these are correct, using SSL and authenticating before sending email
- We have tried sending to the same Hotmail accounts from different domain names not on our dedicated server, and they go through ok
- We have tried sending from different domains to different Hotmail accounts and the problem is still there
- We have registered our IP with Microsoft’s JMRP and SNDS. Our IP is not listed as blocked
- We have a sender score of 99
- Our sending volume from our dedicated server is very low
- Our IP is not blocked in any major blacklist
- There is no spam on the server, and the mailserver works fine- We have opened tickets with microsoft and their reply "We have re-investigated i do not see anything offhand with the IP's (......) and we do not find any Outlook.com deliverability issue with it. As per our research, this IP is currently not under any active block lists from our end."
- Removed -
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