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Cannot send emails to hotmail but can receive

Discussion in 'E-mail Discussion' started by Israel_Paya, Apr 5, 2016.

  1. Israel_Paya

    Israel_Paya Well-Known Member

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    A hosting in my server cannot send emails to hotmail accounts. However, they can receive from hotmail accounts.

    This is the code/text that hotmail returns:
    Code:
    Reporting-MTA: dns; server1.example.com
    Action: failed
    Final-Recipient: rfc822;someusr@hotmail.com
    Status: 5.0.0
    Remote-MTA: dns; [URL='http://mx1.hotmail.com/']mx1.hotmail.com[/URL]
    
    Diagnostic-Code: smtp; 550 SC-001 (BAY004-MC2F52) Unfortunately, messages from 37.187.128.59 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to [URL='http://mail.live.com/mail/troubleshooting.aspx#errors']Troubleshooting[/URL].
    
    How can I solve this problem, please.

    Thank you.
     
    #1 Israel_Paya, Apr 5, 2016
    Last edited by a moderator: Apr 5, 2016
  2. webhostuk

    webhostuk Well-Known Member

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    It seems your IP 37.187.128.59 is blacklisted at hotmail thats reason you are not able to send.. you will have to apply to delist the IP or change your server IP in this case. Best is to find a solution by stopping spam activity for the above IP and get it delisted or else the new one might get backlisted.
     
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  3. Israel_Paya

    Israel_Paya Well-Known Member

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    Thank you for your reply. How can I get my IP out of the blocklist at hotmail?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. Israel_Paya

    Israel_Paya Well-Known Member

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    Thank you so much.
     
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