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Cannot send mail

Discussion in 'E-mail Discussions' started by serveyouhosting, Nov 12, 2004.

  1. serveyouhosting

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    I am trying to run hosting as a reseller on a shared server and have no root access, I am afraid my hosting supplier is struggling to help me with this problem!

    Anyway, I cannot send email from within my account www.xxxxx.com to any external email addresses (example you@yahoo.com), I can however send and rec' between internal addresses for the accounts under my hosting, ie. my sub accounts.

    This also means that any mail generated while in the process of making account, upgrading account, downgrading account, overquoter etc for a customer does not get sent!

    Any help much appreciated.

    Thanks.

    Geoff.
     
  2. vb_packets

    vb_packets Member

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    hmmmm. on a shared server you dont get root access. and also Yahoo dont provide Outlook Express Compatability as yet if so i want to know the server haha. Anyway in CPanel there should be a script option to download a reg thing. if non of this helps maybe someone else can answer the rest of the problem
     
  3. fwwebs

    fwwebs Well-Known Member

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    Geoff,

    There are several possibilities:
    1. The server is blacklisted.
    2. The firewall is blocking port 25 for outbound traffic.
    3. The headers contain wrong information and external servers are rejecting the mail.

    The list could go on, but without root access the only thing you can do is copy and paste the email headers from a successful email to a domain on the server to this post and everyone can give it a shot.

    Also, avoid attempting to resolve this problem by sending to the larger ISP's, they tend to bounce or reject vast amounts of email for various reasons, and once you get it working they may still reject them.

    The host should be capable of looking at the logs or the queue and getting some idea what's going on.

    Is your host struggling or just non-responsive?
     
    #3 fwwebs, Nov 12, 2004
    Last edited: Nov 12, 2004
  4. serveyouhosting

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    Thanks for the replies!

    Here is a header from a successfull mail mailed from one of my account holders website (contact us input) to the admin of THAT account, rec'd by outlook.



    Return-path: <nobody@xxxxx3.xxxxxxxx.net>
    Envelope-to: admin@blabla.com
    Delivery-date: Fri, 12 Nov 2004 15:28:02 -0500
    Received: from nobody by xxxxx3.xxxxxxxx.net with local (Exim 4.43)
    id 1CSi1a-0004uc-B0
    for admin@blabla.com; Fri, 12 Nov 2004 15:28:02 -0500
    To: admin@blabla.com
    Subject: Blabla Turnkey Websites -- Contact Page
    From: geoff <xxxxx@yahoo.co.uk>
    Reply-To:
    X-Sender: <xxxxx@yahoo.co.uk>
    X-Mailer: PHP
    Content-type: text/html
    Message-Id: <E1CSi1a-0004uc-B0@xxxxx3.xxxxxxxx.net>
    Date: Fri, 12 Nov 2004 15:28:02 -0500


    Regarding my support, they told me 3 days ago they would look into it and have not answered a follow up email. Last time I had an issue, it took weeks to get GD support for PHP installed on the server!.

    Thanks.
     
  5. fwwebs

    fwwebs Well-Known Member

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    How about the headers off of a regular email, not a PHP script.

    Return-path: <nobody@xxxxx3.xxxxxxxx.net>

    This will be rejected by mail servers quite often.
     
  6. denisdekat09

    denisdekat09 Well-Known Member

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    Location:
    San Francisco
    I had a situation where all of a sudden some servers had this problem(/scripts/exim4 --force fixed it for me strangely enough, maybe it was a different type of issue), it could be DNS also, maybe their servers DNS is not set up right.

    3 days sounds terrible :( I would email them again and ask them what the status is...

    Last time it took weeks for a PHP module request? You must be pretty patient :) I would have gone crazy...
     
  7. serveyouhosting

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    OK here is a header sent and rec'd by outlook between the reseller site and a customer site>

    Return-path: <admin@xxxxxxxx.com>
    Envelope-to: admin@xxxxxxxx.com
    Delivery-date: Sat, 13 Nov 2004 09:58:36 -0500
    Received: from [81.130.28.70] (helo=oemcomputer)
    by xxxxx3.xxxxxxxx.net with esmtpa (Exim 4.43)
    id 1CSzMK-0000xD-I5
    for admin@xxxxxx.com; Sat, 13 Nov 2004 09:58:36 -0500
    Message-ID: <004601c4c990$c7cd2340$0202a8c0@Belkin>
    From: "serveyo" <admin@xxxxxxxx.com>
    To: <admin@xxxxxxxx.com>
    Subject: Test
    Date: Sat, 13 Nov 2004 14:55:09 -0000
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="----=_NextPart_000_0043_01C4C990.C5601AE0"
    X-Priority: 3
    X-MSMail-Priority: Normal
    X-Mailer: Microsoft Outlook Express 6.00.2800.1409
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409

    Thanks.
     
  8. dezignguy

    dezignguy Well-Known Member

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    I'm curious what you are paying for your account... if you're paying a dirt cheap price, then you're getting dirt cheap support and you should be satisfied since you're getting exactly what you pay for. But if you're paying a fair price, then you should probably move somewhere else.


    To the topic at hand, it doesn't help anyone for you to strike important information from the mail headers... as it makes it very difficult or impossible to help you. Since the people helping others out aren't getting anything for their pains, why should they bother helping you if you're going to put roadblocks in front of them and make helping you take a lot more time? If the information you're removing is so important to you, then you should wait for your host to fix the issue, or fix it yourself.
     
  9. serveyouhosting

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    Thanks for those wise words, since I last posted, my hosting server has dissapeared, cannot be reached by domain name or I.P, I cannot even contact the supplier!! I paid $400 for this for 12 months back in April, it's a good job I dragged my feet and never had any paying customers!

    Anyway here is the header again with all the right nfo in it!

    Return-path: <admin@serveyouhosting.com>
    Envelope-to: admin@eazysite.com
    Delivery-date: Sat, 13 Nov 2004 09:58:36 -0500
    Received: from [81.130.28.70] (helo=oemcomputer)
    by velox3.interhostuk.net with esmtpa (Exim 4.43)
    id 1CSzMK-0000xD-I5
    for admin@eazysite.com; Sat, 13 Nov 2004 09:58:36 -0500
    Message-ID: <004601c4c990$c7cd2340$0202a8c0@Belkin>
    From: "serveyo" <admin@serveyouhosting.com>
    To: <admin@eazysite.com>
    Subject: Test
    Date: Sat, 13 Nov 2004 14:55:09 -0000
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="----=_NextPart_000_0043_01C4C990.C5601AE0"
    X-Priority: 3
    X-MSMail-Priority: Normal
    X-Mailer: Microsoft Outlook Express 6.00.2800.1409
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
     
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