Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cannot send/receive emails

Discussion in 'E-mail Discussion' started by HighPriest, Apr 17, 2018.

  1. HighPriest

    HighPriest Member

    Joined:
    Feb 16, 2017
    Messages:
    18
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    London
    cPanel Access Level:
    Root Administrator
    Hi everyone

    My Vps host domain name dns nameservers are pointing It's hosting provider's server and assigned to the IP address of my Vps which is provided by a different company and my website works fine but i can't send or receive any emails using the same domain, i am using Cpanel/Whm can any body help???
     
  2. Eminds

    Eminds Well-Known Member

    Joined:
    Nov 10, 2016
    Messages:
    266
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Make sure you have correct MX records pointing to the correct IP address , if MX records are not the case and if you have root access of the server check the logs at /var/log/exim_mainlog
     
  3. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    921
    Likes Received:
    65
    Trophy Points:
    103
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    As noted by @Eminds the MX records the MX records should be verified. The MX record would need to be added where DNS is hosted for the domain

    When sending mail are you receiving a specific error?
     
  4. HighPriest

    HighPriest Member

    Joined:
    Feb 16, 2017
    Messages:
    18
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    London
    cPanel Access Level:
    Root Administrator
    Thanks i will try that
     
  5. HighPriest

    HighPriest Member

    Joined:
    Feb 16, 2017
    Messages:
    18
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    London
    cPanel Access Level:
    Root Administrator

    Thanks i will try that
     
  6. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    921
    Likes Received:
    65
    Trophy Points:
    103
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @HighPriest

    Thank you for the update, please let us know the outcome!
     
Loading...

Share This Page