cannot set ptr record on cloudflare.

Operating System & Version
centos 7
cPanel & WHM Version
v100.0.11

ksvrach

Member
Dec 22, 2021
5
1
3
Canada
cPanel Access Level
Root Administrator
hi I am getting this issue
-

"There is no reverse DNS configured for the IP address (MY IP ) that the system uses to send this domain’s outgoing email.

To fix this problem, contact your system administrator and request that they create the following PTR record at “rns.ui-dns.biz”, “rns.ui-dns.com”, “rns.ui-dns.de”, and “rns.ui-dns.org”:"


I have removed my ip from this message. I cannot set the ptr record on cloudflare it gives me a dns error and this error message shows up in" Email Deliverability in cpanel

Please let me know how to fix this
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,499
1,971
363
cPanel Access Level
Root Administrator
Hey there! In general, I would not expect the reverse DNS to be created at Cloudflare, but it would be created at your hosting provider, wherever that is. A quick message to them and they will be able to get that configured on their end.