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Cannot sign into WHM and Cpanel.

Discussion in 'General Discussion' started by Holmerj, Oct 21, 2014.

  1. Holmerj

    Holmerj Member

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    Hi all, my problem started about 2 days ago where I could not log into either WHM or Cpanel. I have VPS on Linux 6.2. I have tried using putty on the root side but I get a message back stating no support authentication methods available server sent public key gssapi-keyx gssapi with mic I think I probably have a brute fore problem and I have been locked out. need assistance please.
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    I think you have disabled SSH Password Authorization on your server and due to that you are getting this issues., Login your WHM and enabled it from Security Center >> SSH Password Authorization Tweak
     
  3. Holmerj

    Holmerj Member

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    Hi as stated I cannot get into either WHM or cpanel and cannot get into the server
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    You will need to consult with your data center or hosting provider to get access restored if you are unable to access your server via SSH or WHM. You can provide them with the following commands to disable cPHulkd with console access:

    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
    Thank you.
     
  5. Holmerj

    Holmerj Member

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    Thank very much
     
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