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Cannot Turn Off Text Alerts

Discussion in 'General Discussion' started by reed1795, Jun 2, 2008.

  1. reed1795

    reed1795 Member

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    I identified a bug in WHM/cPanel and reported it in the cpanel Bug Reporting tool. But cPanel staff cannot seem to help.

    Here is what I reported:
    ************************************
    Version Running: WHM 11.23.0 cPanel 11.23.1-C24867

    I cannot shutoff text alerts for Disk Usage, nor can I update the settings to
    make them stick.

    For the longest time I would logon to my server on a daily basis to update the
    WHM WARN for Disk Usage (Main >> Server Configuration >> Tweak Settings) and
    change the WARN from 80 to 89 and the FULL and CRITICAL from 90 to 94.

    My Host Provider told me I also had to manually edit
    /usr/local/cpanel/libexec/chkservd because every time there was an update to
    the cPane;l/WHM system my changes were overwritten.

    So I did this day in and day out for some time simply to keep from getting text
    alerts at 1:00am - 3:00am which would wake me up.

    I now have gone in and disabled the WARN alert altogether in order to get a
    full night's sleep. Guess what...I still get the annoying/mysterious alerts
    every night.

    Can you please disable the feature as it does not work. Thank You.
    ************************************

    In WHM, in the Main >> Server Contacts >> Contact Manager setting options I
    have the following 3 Alert Types set to pager (which is my cell phone):

    Apache Max Clients Check
    Kernel Crash Check
    Trojan Horse/File Modification Check

    Can you tell me which one I should turn off in order not to receive Disk Usage
    WARN messages?

    Thank you.
     
    #1 reed1795, Jun 2, 2008
  2. reed1795

    reed1795 Member

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    Has anyone had any success turning off Text Alerts for the Disk Usage WARN Level?
     
    #2 reed1795, Jun 4, 2008
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    In Tweak Settings there's an option you can untick for "disk space usage warnings" and "Notify the admin..." In Change System Mail Preferences you can disable/adjust priority on any option you like there, including disabling pager.

    If an account is reaching that level on a daily basis you might have the user upgrade the account to give him some breathing room. That close to quota is not a good thing I don't think. For example if they wanted to generate a backup of the account, I would imagine it would fail as there wouldn't be enough room to leave it in the root of the account.
     
    #3 Infopro, Jun 4, 2008
  4. reed1795

    reed1795 Member

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    My Notify has been "unticked" for a long time, even though the threshold is set to 93. I continue to get WARN Alerts consistently at the 86%, 87%, and 88% levels. In fact, today was the first time I also got an alert at 2pm in the afternoon. I think WHM has made an enhancement to send uncontrollable & unstoppable alerts twice a day now.


    In the Change System Mail Preferences section, the only option I have active is 'Mail should be forwarded to' which goes to my email address, not my cell phone.
     
    #4 reed1795, Jun 8, 2008
  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    These alerts are generated by chkservd and are not governed by the values in the WHM Tweak Settings interface. The only way at this time to disable the alerts from going to your pager is to remove your pager as a recipient of level 1 alerts. This is done in the WHM Contact Manager by changing the Priority for your pager to Medium.
     
    #5 cPanelKenneth, Jun 11, 2008
  6. sneader

    sneader Well-Known Member

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    I keep getting woke up at night due to these disk usage alerts, and the kludge fix for this (to reduce pager priority) does not make any sense. Getting text alerts (pager) is a great idea, but I only want to get them for critical server issues.

    Right now, if my /backup drive is at 81% capacity, I get paged. But this is by design... I am using as much of the drive as possible for additional daily backups. Even at 81% capacity, that still leaves me 50GB of room! But I can't adjust this value.

    Contact Manager is doing some really cool stuff for us, don't get me wrong. I really like it. But something is just not right, relating to Disk Usage warnings.

    I have created an Enhancedment request in Bugzilla. Feel free to add your comments, and Vote on it, if you wish:

    http://bugzilla.cpanel.net/show_bug.cgi?id=8097

    Thanks!

    - Scott
     
    #6 sneader, Nov 14, 2008
  7. sneader

    sneader Well-Known Member

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    Wow, I see that cPanel has already responded and says that a tweak is coming!!

    Yay !!! Thanks Kenneth!

    - Scott
     
    #7 sneader, Nov 14, 2008
  8. cPanelKenneth

    cPanelKenneth cPanel Development
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    It's more than a tweak.
     
    #8 cPanelKenneth, Nov 14, 2008
  9. sneader

    sneader Well-Known Member

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    Even better!! Looking forward to it. Thanks for taking time to let us know!

    - Scott
     
    #9 sneader, Nov 15, 2008
  10. skelly

    skelly Registered

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    And cannot remove the alert email address

    Additionally, it seems, that once you enable pager alerts by entering an email address in the pager service option in the basic server configuration it is not possible to remove it (at least for the disk usage warning under discussion here). CPanel seems to retain the previous email address for sending the disk usage warnings to even if it has been set back to empty in basic server settings.
     
    #10 skelly, Nov 20, 2008
  11. cPanelKenneth

    cPanelKenneth cPanel Development
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    Please provide your full cPanel version number.
     
    #11 cPanelKenneth, Nov 20, 2008
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