Cannot unpark parked domains

[swampy]

My Dc is not the best Dc in the world they want to charge in excess of £30 per hour for anything relating to server problems not caused by their fault or their hardware and cpanel will only deal if i contact my Dc im in a catch 22 position thats is why i rely on these forums for help

Thanks anyway

 

[swampy]

swampy, if you have root access to your server you don't need to go through your DC at all. Simply open a ticket w/ cPanel from within your WHM.

:D Bailey

Thanks Bailey i have just completed the form

Swampy

 

[web12]

Please see the first paragraph of this page: https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

If your license is purchased through a vendor or DC, and NOT directly from cpanel, then your support requests need to go through them unless requested to by cpanel themselves.

This is regardless of whether you have root access or not.

 

[swampy]

Please see the first paragraph of this page: https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

If your license is purchased through a vendor or DC, and NOT directly from cpanel, then your support requests need to go through them unless requested to by cpanel themselves.

This is regardless of whether you have root access or not.

Thanks web12 thats what i thought so i am stuffed then i refuse to py my DC £30 every time there is something wrong with cpanel i will just have to put up with it malfunctioning.


Thanks
Swampy

 

[MN-Robert]

This is a bug in the account transfer functionality, as noted in http://bugzilla.cpanel.net/show_bug.cgi?id=4161

We are currently working through all the bugs related to account transfer (about 30 in bugzilla) and have many of them fixed for the next builds.

As for the other issue noted in this thread, if I understand you correctly, the following is what occurs:

1. Unable to park or unpack domains in a cluster
2. Unable to delete subdomains in a cluster

Please let me know if the above two issues are what is being reported in this thread (aside from the account transfer issues).

Thank you.

Theirs another issue, sometimes the subdomains dont move either, and even after producing an "ok" message on the move the site still resolves to the old server. Checking the zone on the cluster it seems to be using the correct IP (the new one) and the only way to resolve it is by going to edit --> save it then updates the cluster with the correct IP then after the standard dns resolution it uses the correct IP

 

[swampy]

Thank you to all who have tried to help me with this problem tech support from cpanel has logged in to my box and sorted it seems like an entry in the http conf was corrupt dont know how i missed it.

Too many late nights i think onece again thanks to all.

Swampy

 

[swampy]

Hi for those of you that get the message unable to find the owner of the domain to unpark a domain try this this worked for me delete the domain that is parked from the dns zone then repark the domain back on the origonal domain then you should be able to unpark the domain suscessfully.

Hop this works for you.

Swampy

 

[eclipse2000]

This also worked for me,
Delete the DNS zone for the parked domain names then re-park them in again.

After that if you try to unpark, it will be removed .

Great

 

[orange7]

I have the same problem. 2 servers, clusterred, not be able to unpark. Getting the same error as everyone else.

For me the last workaround worked perfect as well, thanx.

 

[jenlepp]

Work around doesn't work for add on domains - which is unfortunate since I just moved hundreds of sites with them and none of them can be deleted.

 

[web12]

Work around doesn't work for add on domains - which is unfortunate since I just moved hundreds of sites with them and none of them can be deleted.

Try as I suggested and add another addon domain, you should then be able to remove all other addon domains.

 

[itsnotlevel]

mysterious.....

Ok, so all this happened to me too.....I logged into the account and deleted the subdomain through the specific account cpanel, not in the root WHM....hmmmm....wierd....thought root WHM had FULL control over everything. Maybe I could have changed ownership of the account by way of ssh to root, then deleted it....but who knows.....its gone now.....blah!