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Cannot Unsuspend account

Discussion in 'General Discussion' started by dyrer, May 1, 2012.

  1. dyrer

    dyrer Active Member

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    hello
    I have yesterday suspended an account with cPanel and now i cannot un-suspend and message says is not suspended.
    I there any other way to unsuspend manually this account?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please try suspending, and then un-suspending the account. If the issue persists, please post any specific error messages from the cPanel error log when you unsuspend the account. The cPanel error log is located at:

    Code:
    # /usr/local/cpanel/logs/error_log
    Thank you.
     
  3. dyrer

    dyrer Active Member

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    access denied this is the message :confused:


    When unsuspend this is what i get

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    The user 'username' is not suspended (password is not locked).
    If this account is partially suspended, suspend the account
    to make the account fully suspended before unsuspending.
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
    #3 dyrer, May 1, 2012
    Last edited: May 1, 2012
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    To clarify, you suspended the account again before attempting to unsuspend it again? If so, please paste the output from the cPanel error log when unsuspending the account.

    Thank you.
     
  5. dyrer

    dyrer Active Member

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    With this command i get message access denied
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    This is not a command, but rather a path to the log file. You can view it via a command such as:

    Code:
    # tail -f /usr/local/cpanel/logs/error_log
    However, it's likely better to submit a ticket if you are not familiar with the command line enviroment. You can open a ticket using the following URL:

    Submit A Ticket

    You can post the ticket number here so we can track it for you.

    Thank you.
     
  7. dyrer

    dyrer Active Member

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    2012-05-02 17:48:48 +0300] warn [suspendacct] You do not have permission to modify quotas. at /usr/local/cpanel/Whostmgr/Quota.pm line 140
    Whostmgr::Quota::setusersquota('domain', 0) called at /usr/local/cpanel/scripts/suspendacct line 195
    [2012-05-02 17:48:48 +0300] warn [suspendacct] You do not have permission to modify quotas. at /usr/local/cpanel/Whostmgr/Quota.pm line 140
    Whostmgr::Quota::setusersquota('domain', 500) called at /usr/local/cpanel/scripts/suspendacct line 245
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    That error message should just be warning, however could you open a ticket with our support staff so we can take a closer look? A ticket can be opened via the following URL:

    Submit A Ticket

    You can post the ticket number here so we can track it for you.

    Thank you.
     
  9. soumya.tr

    soumya.tr Member

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    Hi,

    Was this issue fixed? If yes what was the issue?

    Thanks in advance
     
  10. anilalapy

    anilalapy Registered

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    Was this issue resolved? I am also facing the same problem. Suspending and unsuspending the account doesn't work..

    Thanks.
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Do you notice any particular error messages in the cPanel error log when you experience the issue? If not, feel free to submit a ticket and let us know the ticket number. This will allow us to report back the cause of the problem once it's resolved.

    Thank you.
     
  12. sahostking

    sahostking Well-Known Member

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    I get the same issue today. Any ideas?

    warn [suspendacct] You do not have permission to modify quotas. at /usr/local/cpanel/Whostmgr/Quota.pm line 135
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
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    Please check to see if the account is at it's disk space limit. EX:

    Code:
    quota username
    Also, make sure the server is not at it's disk space limit or disk inode limit:

    Code:
    df -h
    df -i
    
    Thank you.
     
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