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Cannot update cPanel version from WHM

Discussion in 'General Discussion' started by Ganga, Feb 28, 2006.

  1. Ganga

    Ganga Well-Known Member

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    Hello Everyone.

    I'm running cPanel version 10.8.1-S31.

    Although the resolver configuration seems to be fine, my server communicates nicely with the outside world.

    I can download and install patches with up2date, I can install additional scripts or themes, so the communication with outside world is fine.

    However, whenever I try to update cPanel version from WHM to whatever choice I make in Update configuration (stable or release), the script does not seem to "communicate " with cPanel's layer 2 servers.

    Nothing happens... it stays at 0% progress for ages.... no errors, nothing.

    I'd appreciate any suggestions you may give me.

    Thanks.
     
  2. Ganga

    Ganga Well-Known Member

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    up please....

    Help is still badly needed, any suggestion would be appreciated.

    Thanks
     
  3. forlinuxsupport

    forlinuxsupport Well-Known Member
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    have you got a firewall ??

    You need to alllow special cpanel ports
    public_incoming="993/tcp 995/tcp 2082/tcp 2083/tcp 2086/tcp 2087/tcp 2095/tcp 2096/tcp 2089/tcp"

    allowed_outgoing="2089/tcp"


    Try those and see if it then works. Or try dropping your firewall and doing the update.

    cheers
    Andy
     
  4. chirpy

    chirpy Well-Known Member

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    You need more open than that, especially outgoing:
    http://faq.cpanel.net/show.cgi?qa=108499296901804

    You should also ensure that DNS resolution is working on the server. Ultimately, if you need urgent help you should log a ticket through your cPanel license provider to get it fixed.
     
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