Cannot update kernel through yum

[gfserver]

Hello, I've been searching with no luck about this.

I have a WHM/cPanel VPS and I received an email indicating that my kernel is out of date:

The system kernel is at version “2.6.32-642.15.1.el6.x86_64”, but an update is available: 2.6.32-696.6.3.el6.x86_64 Update the system (run “yum -y update” on the command line)

But, whe I run "yum update" I'm getting this error message:

"ERROR with rpm_check_debug vs depsolve:
ImageMagick = 6.9.2-0 is needed by (installed) ImageMagick-devel-6.9.2-0.x86_64
** Found 7 pre-existing rpmdb problem(s), 'yum check' output follows:
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of ImageMagick = ('0', '6.9.2', '0')
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of ImageMagick-libs = ('0', '6.9.2', '0')
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of OpenEXR-devel
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of lcms2-devel
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libMagickCore-6.Q16.so.2()(64bit)
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libMagickWand-6.Q16.so.2()(64bit)
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libwebp-devel
Your transaction was saved, rerun it with:
yum load-transaction /tmp/yum_save_tx-2017-08-22-17-38CaigIl.yumtx"

I'm a newbie, any help please?

Kind Regards

 

[cPanelMichael]

Hello,

It looks like your system package manager (YUM) is unable to successfully update due to missing ImageMagick RPMs. Could you run the below command and let us know the output?

yum info ImageMagick|grep Repo
yum info ImageMagick-devel|grep Repo

Also, if you want a temporary workaround until you can resolve the issue with your ImageMagick RPMs, simply append the following entry to the "Exclude=" line in your system's /etc/yum.conf file:

ImageMagick*

Then, run the "yum update" command to update your kernel.

Thank you.

 

[gfserver]

Hello, many thanks for yout answer

The output is:

[email protected] [~]# yum info ImageMagick|grep Repo
Repo        : installed
Repo        : base
Repo        : base
[email protected] [~]# yum info ImageMagick-devel|grep Repo
Repo        : installed
Repo        : base
[email protected] [~]#

I added

Exclude=ImageMagick*

To the /etc/yum.conf file

When I ran yum -y update the output was

[email protected] [~]# yum -y update
Loaded plugins: fastestmirror, security, tsflags, universal-hooks
Setting up Update Process
Loading mirror speeds from cached hostfile
 * cpanel-addons-production-feed: 50.115.17.252
 * base: mirror.es.its.nyu.edu
 * extras: ftp.usf.edu
 * updates: mirror.atlantic.net
Resolving Dependencies
--> Running transaction check
---> Package dovecot.x86_64 0:2.2.31-1.cp1162 will be updated
--> Processing Dependency: dovecot = 2.2.31-1.cp1162 for package: dovecot-xaps-2.2.31-1.cp1162.x86_64
---> Package dovecot.x86_64 1:2.0.9-22.el6 will be an update
--> Finished Dependency Resolution
Error: Package: dovecot-xaps-2.2.31-1.cp1162.x86_64 (installed)
           Requires: dovecot = 2.2.31-1.cp1162
           Removing: dovecot-2.2.31-1.cp1162.x86_64 (installed)
               dovecot = 2.2.31-1.cp1162
           Updated By: 1:dovecot-2.0.9-22.el6.x86_64 (base)
               dovecot = 1:2.0.9-22.el6
 You could try using --skip-broken to work around the problem
** Found 7 pre-existing rpmdb problem(s), 'yum check' output follows:
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of ImageMagick = ('0', '6.9.2', '0')
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of ImageMagick-libs = ('0', '6.9.2', '0')
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of OpenEXR-devel
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of lcms2-devel
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libMagickCore-6.Q16.so.2()(64bit)
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libMagickWand-6.Q16.so.2()(64bit)
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libwebp-devel
[email protected] [~]#

Then I enetered

yum -y update --skip-broken

And the kernel and several things was updated. Rebooted and all is going fine

But I now have two errors with yum -y update:

Error: Package: dovecot-xaps-2.2.31-1.cp1162.x86_64 (installed)
           Requires: dovecot = 2.2.31-1.cp1162
           Removing: dovecot-2.2.31-1.cp1162.x86_64 (installed)
               dovecot = 2.2.31-1.cp1162
           Updated By: 1:dovecot-2.0.9-22.el6.x86_64 (base)
               dovecot = 1:2.0.9-22.el6
 You could try using --skip-broken to work around the problem
** Found 7 pre-existing rpmdb problem(s), 'yum check' output follows:
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of ImageMagick = ('0', '6.9.2', '0')
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of ImageMagick-libs = ('0', '6.9.2', '0')
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of OpenEXR-devel
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of lcms2-devel
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libMagickCore-6.Q16.so.2()(64bit)
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libMagickWand-6.Q16.so.2()(64bit)
ImageMagick-devel-6.9.2-0.x86_64 has missing requires of libwebp-devel

Any ideas?
Thank you!!!

 

[cPanelMichael]

Error: Package: dovecot-xaps-2.2.31-1.cp1162.x86_64 (installed) Requires: dovecot = 2.2.31-1.cp1162 Removing: dovecot-2.2.31-1.cp1162.x86_64 (installed) dovecot = 2.2.31-1.cp1162 Updated By: 1:dovecot-2.0.9-22.el6.x86_64 (base) dovecot = 1:2.0.9-22.el6

Could you open a support ticket using the link in my signature so we can take a closer look at the affected system?

Thank you.