Cannot upgrade to 11.102.0.8 until needed system packages are installed

philbean · Mar 24, 2022

Logged into WHM this morning with the aim of tweaking my backup settings.

Noticed an upgrade was available. Started it running, as I have many times before...

This time it fails. With the message:
"Cannot upgrade to 11.102.0.8 until needed system packages are installed"

and now the yellow message at the top just says
" The last attempt to update cPanel & WHM was blocked"

Any idea on how to get more info. What 'system package' is missing? How do I resolve this??

thanks

philbean · Mar 24, 2022

ahhh...

I think it may be because I'm still on CentOS.8

andrew.n · Mar 24, 2022

yeah that's already EOL

. If you click on " The last attempt to update cPanel & WHM was blocked" you will see the exact reason. You should go with AlmaLinux 8 instead or CentOS 7 (which is still supported till 2024) however the good news is that you can convert CentOS 8 to AlmaLinux 8 without reinstall as follows:

https://support.cpanel.net/hc/en-us/articles/4404770842263-How-to-convert-from-CentOS-8-to-AlmaLinux-8

philbean · Mar 24, 2022

OK. Now I'm confused.
I thought I was on CentOS 8 but checking shows I'm actually still on 7.9 so it shouldn't be an issue should it ?

Clicking on the blocked message just gives me

FATAL

Cannot upgrade to 11.102.0.8 until needed system packages are installed.

which doesn't help much.

Which 'system packages' am I missing ??

andrew.n · Mar 24, 2022

Right, If you run /scripts/upcp from command line as root what does it say? If you are not familiar with SSH you can open WHM go to Terminal and type "/scripts/upcp" there.

philbean · Mar 24, 2022

it says...

[2022-03-24 14:30:22 +0000] Retrieving and staging /cpanelsync/11.102.0.8/cpan - Pastebin.com

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

andrew.n · Mar 24, 2022

okay. Can you run "yum update" and see how that goes? I bet there is the culprit.

philbean · Mar 24, 2022

just got this...

Code:

[root@vs01 ~]# yum update
Loaded plugins: fastestmirror, universal-hooks
Loading mirror speeds from cached hostfile
 * EA4: 185.53.12.144
 * cpanel-addons-production-feed: 185.53.12.144
 * cpanel-plugins: 185.53.12.144
 * epel: mirrors.coreix.net
https://wp-toolkit.plesk.com/cPanel/CentOS-7-x86_64/latest/wp-toolkit/repodata/repomd.xml: [Errno 14] HTTPS Error 404 - Not Found
Trying other mirror.
To address this issue please refer to the below wiki article

https://wiki.centos.org/yum-errors

If above article doesn't help to resolve this issue please use https://bugs.centos.org/.



 One of the configured repositories failed (WordPress Toolkit for cPanel),
 and yum doesn't have enough cached data to continue. At this point the only
 safe thing yum can do is fail. There are a few ways to work "fix" this:

     1. Contact the upstream for the repository and get them to fix the problem.

     2. Reconfigure the baseurl/etc. for the repository, to point to a working
        upstream. This is most often useful if you are using a newer
        distribution release than is supported by the repository (and the
        packages for the previous distribution release still work).

     3. Run the command with the repository temporarily disabled
            yum --disablerepo=wp-toolkit-cpanel ...

     4. Disable the repository permanently, so yum won't use it by default. Yum
        will then just ignore the repository until you permanently enable it
        again or use --enablerepo for temporary usage:

            yum-config-manager --disable wp-toolkit-cpanel
        or
            subscription-manager repos --disable=wp-toolkit-cpanel

     5. Configure the failing repository to be skipped, if it is unavailable.
        Note that yum will try to contact the repo. when it runs most commands,
        so will have to try and fail each time (and thus. yum will be be much
        slower). If it is a very temporary problem though, this is often a nice
        compromise:

            yum-config-manager --save --setopt=wp-toolkit-cpanel.skip_if_unavailable=true

failure: repodata/repomd.xml from wp-toolkit-cpanel: [Errno 256] No more mirrors to try.
https://wp-toolkit.plesk.com/cPanel/CentOS-7-x86_64/latest/wp-toolkit/repodata/repomd.xml: [Errno 14] HTTPS Error 404 - Not Found
[root@vs01 ~]#

andrew.n · Mar 24, 2022

that's the problem. Try this please:

Workaround
Add the variable distroverpkg=centos-release within /etc/yum.conf.

This will resemble the following:

[ root@server ~]# grep distroverpkg /etc/yum.conf
distroverpkg=centos-release

then run "yum update" again.

philbean · Mar 24, 2022

same result from what I can see

Code:

[root@vs01 ~]# grep distroverpkg /etc/yum.conf
distroverpkg=centos-release
[root@vs01 ~]# yum update
Loaded plugins: fastestmirror, universal-hooks
Loading mirror speeds from cached hostfile
epel/x86_64/metalink                                                                                                                     |  31 kB  00:00:00
 * EA4: 185.53.12.144
 * cpanel-addons-production-feed: 185.53.12.144
 * cpanel-plugins: 185.53.12.144
 * epel: mirrors.coreix.net
EA4                                                                                                                                      | 2.9 kB  00:00:00
cpanel-addons-production-feed                                                                                                            | 2.9 kB  00:00:00
cpanel-plugins                                                                                                                           | 2.9 kB  00:00:00
base                                                                                                                                     | 3.6 kB  00:00:00
extras                                                                                                                                   | 2.9 kB  00:00:00
mysql-connectors-community                                                                                                               | 2.6 kB  00:00:00
mysql-tools-community                                                                                                                    | 2.6 kB  00:00:00
mysql57-community                                                                                                                        | 2.6 kB  00:00:00
mysql80-community                                                                                                                        | 2.6 kB  00:00:00
overviewer                                                                                                                               | 2.5 kB  00:00:00
updates                                                                                                                                  | 2.9 kB  00:00:00
https://wp-toolkit.plesk.com/cPanel/CentOS-7-x86_64/latest/wp-toolkit/repodata/repomd.xml: [Errno 14] HTTPS Error 404 - Not Found
Trying other mirror.
To address this issue please refer to the below wiki article

https://wiki.centos.org/yum-errors

If above article doesn't help to resolve this issue please use https://bugs.centos.org/.



 One of the configured repositories failed (WordPress Toolkit for cPanel),
 and yum doesn't have enough cached data to continue. At this point the only
 safe thing yum can do is fail. There are a few ways to work "fix" this:

     1. Contact the upstream for the repository and get them to fix the problem.

     2. Reconfigure the baseurl/etc. for the repository, to point to a working
        upstream. This is most often useful if you are using a newer
        distribution release than is supported by the repository (and the
        packages for the previous distribution release still work).

     3. Run the command with the repository temporarily disabled
            yum --disablerepo=wp-toolkit-cpanel ...

     4. Disable the repository permanently, so yum won't use it by default. Yum
        will then just ignore the repository until you permanently enable it
        again or use --enablerepo for temporary usage:

            yum-config-manager --disable wp-toolkit-cpanel
        or
            subscription-manager repos --disable=wp-toolkit-cpanel

     5. Configure the failing repository to be skipped, if it is unavailable.
        Note that yum will try to contact the repo. when it runs most commands,
        so will have to try and fail each time (and thus. yum will be be much
        slower). If it is a very temporary problem though, this is often a nice
        compromise:

            yum-config-manager --save --setopt=wp-toolkit-cpanel.skip_if_unavailable=true

failure: repodata/repomd.xml from wp-toolkit-cpanel: [Errno 256] No more mirrors to try.
https://wp-toolkit.plesk.com/cPanel/CentOS-7-x86_64/latest/wp-toolkit/repodata/repomd.xml: [Errno 14] HTTPS Error 404 - Not Found

andrew.n · Mar 24, 2022

I see. Can you run:

yum clean all
yum update?

If still the same can you try the followings:

yum remove redhat-lsb-core
sh <(curl https://wp-toolkit.plesk.com/cPanel/installer.sh || wget -O - https://wp-toolkit.plesk.com/cPanel/installer.sh)

philbean · Mar 24, 2022

ran yum clean all and update
no change

ran the remove and got this

Code:

[root@vs01 ~]# yum remove redhat-lsb-core
Loaded plugins: fastestmirror, universal-hooks
No Match for argument: redhat-lsb-core
No Packages marked for removal
[root@vs01 ~]#

andrew.n · Mar 24, 2022

At this point I would need to have a closer look at this to advise further as I'm running out of ideas so 2 options here:

1. Submit a Ticket directly at cPanel and they will have a closer look.
2. If you feel okay giving me access to the server then visit EmergencySupport - Cheap Proactive Server Management and One-time Support with cPanel Certified Professional (click on Live Chat at the bottom right) and I will have a look for you for free

philbean · Mar 24, 2022

I'll open a ticket.
Thanks for your help today. Much appreciated.

andrew.n · Mar 24, 2022

No worries, keep us updated what was it.

cPRex · Mar 24, 2022

Can you post the ticket number here so I can follow along?

Spirogg · Mar 24, 2022

cPRex said:
Can you post the ticket number here so I can follow along?

https://wp-toolkit.plesk.com/cPanel/CentOS-7-x86_64/latest/wp-toolkit/repodata/repomd.xml: [Errno 14] HTTPS Error 404 - Not Found
Trying other mirror.

the above in the error does not exist

follow this you will see they changed the path to that file

Index of /cPanel/

philbean · Mar 25, 2022

Sorted.

Impressed. cP support are very good.

Ticket no. 94429008
In summary...

The original problem was due to the following extensions not being able to be installed:
[2022-03-24 14:29:59 +0000] E Sysup: Needed system packages were not installed: aspell, dpkg, perl-Expect, perl-IO-Tty, perl-JSON-XS, perl-Try-Tiny, perl-YAML-Syck

However, due to the wp toolkit repos having the wrong URL they were timing out, I've replaced these URLs with the correct ones:

Note, the original repository used 'latest' instead of the version name, which was the crux of the issue.

After doing this, I installed the above plugins and verified it went successfully:

Just ran the update and its gone through no issues.

Again thanks for the help here guys. Brilliant stuff.

andrew.n · Mar 25, 2022

Thanks for getting back to us. Glad all good now. Take care Phil

PPNSteve · Mar 27, 2022

We're seeing the same problem on our CentOS 7.9 box as well.

Ticket also submitted..
94429902

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Cannot upgrade to 11.102.0.8 until needed system packages are installed

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