Cannot upload zip files to any account on WHM server

daveboulter42

Member
Oct 20, 2014
12
0
1
cPanel Access Level
Reseller Owner
Hi,

I cannot upload any zip files to any of the Accounts on our server.

jpg files work fine.

WHM v76.0.22

It has clamav on
I am not sure how to check log files for clamav

It could be modesecurity, I am looking at that now.

Any other ideas?

/daveb
 

daveboulter42

Member
Oct 20, 2014
12
0
1
cPanel Access Level
Reseller Owner
The exact error message is:

"The file you uploaded, xxxxxx.zip, contains a virus so the upload was cancelled: Can't create temporary directory ERROR"
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
There aren't logs for ClamAV by default beyond the update logs but the error message indicates that the upload contains a virus signature which is why it failed. Have you scanned the file with a virus or malware scanner?
 

daveboulter42

Member
Oct 20, 2014
12
0
1
cPanel Access Level
Reseller Owner
Thank you fr the reply. Yes I scanned it with Trend Micro and also MalwareBytes on Windows. Also one of the files was just a normal WordPress download from Wordpress.org direct. I would expect that to be pretty clean. So it is any zip file it looks like at this stage.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Are you doing this through the file manager? I am curious if your provider may have added a script to scan uploads for a specific string, this doesn't sound like something cPanel and WHM does by default.