Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Cannot Use Due to Limits

Discussion in 'General Discussion' started by JC777, Jun 29, 2015.

  1. JC777

    JC777 Registered

    Jun 29, 2015
    Likes Received:
    Trophy Points:
    San Diego, CA
    cPanel Access Level:
    Website Owner
    Hi everyone,

    I've very new to all of this, so please excuse these very beginner questions. I purchased a domain recently, and now I'm looking to move it to - Removed -. I'm following a guide that explains how to do all of this, but I've got a bit of a hang up.

    I went into the CP, added a package, and then the next step was to Create a New Account. Everything seemed easy enough, but when I went to select the package I had added, I'm just getting two options: "Dedicated IP" which is in green, and then the new package I created (but it's in pink and wont allow me to choose it."

    Can you please help me get past this hurdle? Thank you!
    #1 JC777, Jun 29, 2015
    Last edited by a moderator: Jun 29, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Do you have root access to this server or are you accessing Web Host Manager as a reseller? If you are a reseller, make sure your reseller package allows you to create accounts with the parameters you specified. You may need to check with your hosting provider to verify what's allowed with your plan.

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice