Cannot view folders in public_html

Dallas Huggins

Aug 1, 2016
Durham, New Hampshire
cPanel Access Level
Root Administrator
Disclaimer: I'm trying to learn cPanel better so please forgive if this is an obvious answer

I'm trying to get together a new FTP account for the web development team so they can access theme files, plugins, etc. for the WordPress account they manage. I created a new account in 'FTP Accounts' in cPanel and was able to login via Filezilla. However, I do not see any folders/files (only one '.ftpquote' file). Why is that? I looked at the cPanel File Manager and when I navigate to the public_html folder I see all of the folders I want to appear, but that doesn't happen in Filezilla.

Any insight would be greatly appreciated!