Grim Line

Member
Sep 10, 2011
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When i try to access my mail i get these errors;

Horde - Login failed because your username or password was entered incorrectly.

Roundcube - Connection dropped by IMAP server.

SquirrelMail - ERROR: Connection dropped by IMAP server.

The password + username are both fine and i have had this issue for months. I'm currently running CPanel Accelerated 2.
 

Infopro

Well-Known Member
May 20, 2003
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When you login to Webmail using that [email protected] email address, if it won't let you login properly, you might want to check that the email account was created properly. It has to be an actual email account.

There is no root email account login. Logging into Webmail as the root user, you'd only need the cPanel user name and cPanel users password. This should get you in to view all email accounts on that cPanel account, but will not actually be useful to send emails from within Webmail unless some additional settings are setup, from inside Webmail.

The domain you posted (edited by me) that you're using for login doesn't resolve/open in my browser. I suggest you get in touch with your host to find out why. Fix that domain, email should hopefully then work.

GL!
 

Grim Line

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[an error occurred while processing this directive] [an error occurred while processing this directive]0 Bytes
I have this error aswell under the main account when i try to create new email accounts.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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Please click on the error message and provide the actual error it shows up at that point. Usually that [an error...] message is clickable and provides more content when you click on it.
 

Grim Line

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Please click on the error message and provide the actual error it shows up at that point. Usually that [an error...] message is clickable and provides more content when you click on it.
Sorry the the HUGE time it has taken me to answer!

When i go to create a new email account this is the error i get;

Error
JSON parse failed.
If i then refresh the page the account is created but obviously won't work. I can't access any mail account but i don't remember this ever happening when i created the first 2. I can delete all the mail accounts i have created and start from fresh no problem as long as i get a fix :).

It also says under "Default Email account" under "Usage"

[an error occurred while processing this directive] [an error occurred while processing this directive]0 Bytes
 

cPanelTristan

Quality Assurance Analyst
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Again, please click on the [an error occurred while processing this directive] message for the full error message as I requested previously. It should be clickable.
 

Grim Line

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Can't stat /home/unpublis/mail/cur: No such file or directory
File::Find::_find_opt('HASH(0xa905e70)', '/home/unpublis/mail/cur') called at /usr/local/cpanel/perl/File/Find.pm line 750
File::Find::finddepth('HASH(0xa905e70)', '/home/unpublis/mail/cur') called at /usr/local/cpanel/Cpanel/Email/DiskUsage.pm line 97
Cpanel::Email::DiskUsage::mainacctdiskused('/home/unpublis') called at cpanel line 4419
main::__ANON__('') called at cpanel line 1348
eval {...} called at cpanel line 1348
main::real_exectag('<cpanel Email="mainacctdiskused()">') called at cpanel line 3878
main::dotag_finished_headers(0) called at cpanel line 3712
main::cpanel_parseblock('<cpanel Email="mainacctdiskused()">^J') called at cpanel line 3627
main::cpanel_parse('GLOB(0xa7a0680)') called at cpanel line 5011
main::run_standard_mode() called at cpanel line 420
There we go, sorry about that.
 

cPanelTristan

Quality Assurance Analyst
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The default address is failing to load on cPanel > Email Accounts area because /home/unpublis/mail/cur directory doesn't exist. Does /home/unpublis/mail itself exist? If /home/unpublis/mail/cur doesn't exist, simply create that folder to fix the error message. It seems highly likely someone deleted the necessary folder(s) if that folder isn't there. Thanks!
 

Grim Line

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I get a permission error when trying to do this:

550 Can't create directory: Permission denied

I then tried to set the folder to 777 to allow write access and it then said the same message when trying to change it.
 

cPanelTristan

Quality Assurance Analyst
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I highly suggest contacting your hosting provider. The folder either isn't owned by your user or doesn't exist properly. Only your host can fix this at this point.
 

Grim Line

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Okay i have fixed all the error issues and now there are no errors listed where they were before but i still get the same IMAP error when trying to access my webmail. I even removed the email and created it again but when i did i got a JSON parse error.

EDIT: When i try to open the default email account aswell there is now this

ERROR: Could not complete request.
Query: SELECT "INBOX"
Reason Given: Unable to open this mailbox.
 
Last edited:

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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If your host is unable to correct the issue, then your host would need to open up a ticket with us. There is very little we can do via the forums for troubleshooting purposes when you only have cPanel access without any access to root SSH or root WHM.

I believe in all likelihood given your prior errors that someone deleted your /home/username/mail folder at some point or the folders within it. Oftentimes, people who use FrontPage extensions will delete directories other than /home/username/public_html and destroy the capability to have email work. As such, if /home/username/mail folder or the domain subfolders at /home/username/mail/domain.com were deleted, your host will need to fix the issue.

Another possible issue might be ownership as well (again, given the prior permission denied error you were receiving). If the account were restored from a backup, sometimes the ownership permissions aren't properly set based on how the restore was performed (such as an rsync backup). If that is the case, your host can fix that by setting the /home/username/mail and /home/username/etc folders to username:mail permissions.

Your host will either need to come to the forum here to ask for assistance, or submit a ticket to us to investigate.