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Can't access any mail

Discussion in 'E-mail Discussions' started by Grim Line, Oct 21, 2011.

  1. Grim Line

    Grim Line Member

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    When i try to access my mail i get these errors;

    Horde - Login failed because your username or password was entered incorrectly.

    Roundcube - Connection dropped by IMAP server.

    SquirrelMail - ERROR: Connection dropped by IMAP server.

    The password + username are both fine and i have had this issue for months. I'm currently running CPanel Accelerated 2.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you logging into Webmail using the full email account as your emailsusername@domain.com or root user for the domains email accounts?
     
  3. Grim Line

    Grim Line Member

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    When i login i use contact@mydomain.co.uk

    The only email that allows me to an inbox is the root email. I have tried several sub accounts but nothing.

    The root email is unpublis@server.anotherdomain.com
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    When you login to Webmail using that contact@ email address, if it won't let you login properly, you might want to check that the email account was created properly. It has to be an actual email account.

    There is no root email account login. Logging into Webmail as the root user, you'd only need the cPanel user name and cPanel users password. This should get you in to view all email accounts on that cPanel account, but will not actually be useful to send emails from within Webmail unless some additional settings are setup, from inside Webmail.

    The domain you posted (edited by me) that you're using for login doesn't resolve/open in my browser. I suggest you get in touch with your host to find out why. Fix that domain, email should hopefully then work.

    GL!
     
  5. Grim Line

    Grim Line Member

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    I have this error aswell under the main account when i try to create new email accounts.
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please click on the error message and provide the actual error it shows up at that point. Usually that [an error...] message is clickable and provides more content when you click on it.
     
  7. minosjl

    minosjl Well-Known Member

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    check you have mail directory is exists on your domains home directory and also verify you have correct permission for the mail directory

    :):(
     
  8. Grim Line

    Grim Line Member

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    Sorry the the HUGE time it has taken me to answer!

    When i go to create a new email account this is the error i get;

    If i then refresh the page the account is created but obviously won't work. I can't access any mail account but i don't remember this ever happening when i created the first 2. I can delete all the mail accounts i have created and start from fresh no problem as long as i get a fix :).

    It also says under "Default Email account" under "Usage"

     
  9. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Again, please click on the [an error occurred while processing this directive] message for the full error message as I requested previously. It should be clickable.
     
  10. Grim Line

    Grim Line Member

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    There we go, sorry about that.
     
  11. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    The default address is failing to load on cPanel > Email Accounts area because /home/unpublis/mail/cur directory doesn't exist. Does /home/unpublis/mail itself exist? If /home/unpublis/mail/cur doesn't exist, simply create that folder to fix the error message. It seems highly likely someone deleted the necessary folder(s) if that folder isn't there. Thanks!
     
  12. Grim Line

    Grim Line Member

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    I get a permission error when trying to do this:

    550 Can't create directory: Permission denied

    I then tried to set the folder to 777 to allow write access and it then said the same message when trying to change it.
     
  13. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    I highly suggest contacting your hosting provider. The folder either isn't owned by your user or doesn't exist properly. Only your host can fix this at this point.
     
  14. Grim Line

    Grim Line Member

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    Okay i have fixed all the error issues and now there are no errors listed where they were before but i still get the same IMAP error when trying to access my webmail. I even removed the email and created it again but when i did i got a JSON parse error.

    EDIT: When i try to open the default email account aswell there is now this

     
    #14 Grim Line, Dec 15, 2011
    Last edited: Dec 15, 2011
  15. storminternet

    storminternet Well-Known Member

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    It will require software update which can be done with the help of your host. So better if you contact your host and ask them to update the necessary packages if necessary.
     
  16. Grim Line

    Grim Line Member

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    It's just my account thats showing the issue though so if i need to do something can someone explain what and how please?
     
  17. Grim Line

    Grim Line Member

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    Any advice please? My host doesn't no exactly what he needs to do.
     
  18. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If your host is unable to correct the issue, then your host would need to open up a ticket with us. There is very little we can do via the forums for troubleshooting purposes when you only have cPanel access without any access to root SSH or root WHM.

    I believe in all likelihood given your prior errors that someone deleted your /home/username/mail folder at some point or the folders within it. Oftentimes, people who use FrontPage extensions will delete directories other than /home/username/public_html and destroy the capability to have email work. As such, if /home/username/mail folder or the domain subfolders at /home/username/mail/domain.com were deleted, your host will need to fix the issue.

    Another possible issue might be ownership as well (again, given the prior permission denied error you were receiving). If the account were restored from a backup, sometimes the ownership permissions aren't properly set based on how the restore was performed (such as an rsync backup). If that is the case, your host can fix that by setting the /home/username/mail and /home/username/etc folders to username:mail permissions.

    Your host will either need to come to the forum here to ask for assistance, or submit a ticket to us to investigate.
     
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