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Can't access cPanel after password change.

Discussion in 'General Discussion' started by Newtt, Jun 1, 2014.

  1. Newtt

    Newtt Registered

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    Earlier today I changed my CPanel password. Now I can't login to the server at all.

    I know for fact that the password is correct as I first typed it to a file and then copied it to the CPanel password change wizard.

    Funny thing is, on my phone it says login successful but then redirect to the login page while on the computer it just doesn't open the login page. If it helps, it's on Lathalinuxcloud server. Any idea for a fix?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please contact your web hosting provider for assistance. It's possible the account is locked by cPhulk brute force detection and your provider might need to whitelist your IP address.

    Thank you.
     
  3. Newtt

    Newtt Registered

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    Why is it that I can't login on my phone though? Using the old or new password?
     
  4. cPanelJared

    cPanelJared Technical Analyst
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    cPHulk can block an account, or it can block an IP address. Each device that has a unique IP address, may or may not be blocked by cPHulk. Only your hosting provider has the access required to look at the server and tell you exactly why your problem is happening.
     
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