Can't access cPanel and WHM after ip change

zyrcon

Registered
Apr 3, 2016
4
0
1
Spain
cPanel Access Level
Website Owner
Hello,

I have a VPS server and today I received a notification about a ip change. Now ip of my server is another and I can't access to my cpanel/whm service. How can I update my ip in Cpanel without access to service? Don't know if this is important but my cpanel license was purchased through my hosting provider (renew monthly).

I hope you understand this post, my first language is not english.

Any help is appreciated, thank you.
 

zyrcon

Registered
Apr 3, 2016
4
0
1
Spain
cPanel Access Level
Website Owner
Hello, I have updated dns and I have cpanel and whm access again. However, my sites are not working. Should I make some more action? I have checked ip and is updated in cpanel. I have rebooted system but still no luck. I ping my sites and I get the correct ip but is like if Apache is not working
 

postcd

Well-Known Member
Oct 22, 2010
717
19
68
Check your DNS zones too, it might still be using your old IPs.
Yes, WHM > DNS Functions > Edit DNS Zone
check new IP is in them.
Also what about checking WHM > Multi Account Functions > Change Multiple Sites’ IP Addresses
WHM > Server Configuration > Basic cPanel & WHM Setup

Check your hosted domain on intodns.com and see what are errors and google these errors along with cpanel word to narrow search results.