Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Can't access cPanel and WHM after ip change

Discussion in 'General Discussion' started by zyrcon, Apr 3, 2016.

  1. zyrcon

    zyrcon Registered

    Joined:
    Apr 3, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Spain
    cPanel Access Level:
    Website Owner
    Hello,

    I have a VPS server and today I received a notification about a ip change. Now ip of my server is another and I can't access to my cpanel/whm service. How can I update my ip in Cpanel without access to service? Don't know if this is important but my cpanel license was purchased through my hosting provider (renew monthly).

    I hope you understand this post, my first language is not english.

    Any help is appreciated, thank you.
     
    #1 zyrcon, Apr 3, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,170
    Likes Received:
    370
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You might try accessing your cPanel this way:
    example.com/cpanel

    If that's not working you should contact your Hosting Provider about this.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Apr 3, 2016
  3. zyrcon

    zyrcon Registered

    Joined:
    Apr 3, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Spain
    cPanel Access Level:
    Website Owner
    Hello, I have updated dns and I have cpanel and whm access again. However, my sites are not working. Should I make some more action? I have checked ip and is updated in cpanel. I have rebooted system but still no luck. I ping my sites and I get the correct ip but is like if Apache is not working
     
    #3 zyrcon, Apr 3, 2016
  4. iso99

    iso99 Well-Known Member

    Joined:
    Jan 5, 2011
    Messages:
    107
    Likes Received:
    7
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Check your DNS zones too, it might still be using your old IPs.
     
    #4 iso99, Apr 4, 2016
  5. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    689
    Likes Received:
    14
    Trophy Points:
    68
    Yes, WHM > DNS Functions > Edit DNS Zone
    check new IP is in them.
    Also what about checking WHM > Multi Account Functions > Change Multiple Sites’ IP Addresses
    WHM > Server Configuration > Basic cPanel & WHM Setup

    Check your hosted domain on intodns.com and see what are errors and google these errors along with cpanel word to narrow search results.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 postcd, Apr 4, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Apr 4, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Can't access cPanel
  1. inteldigital

    SOLVED cPanel DNS ONLY can't access interface

    inteldigital, Apr 29, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    104
    cPanelMichael
    Apr 30, 2018
  2. Guilherme Derze

    SOLVED Can't access cpanel.mydomain.com in the main domain.

    Guilherme Derze, Dec 23, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    3
    Views:
    503
    cPanelMichael
    Dec 26, 2017
  3. DeedeeF

    Can't access cPanel login

    DeedeeF, Oct 17, 2017, in forum: General Discussion
    Replies:
    7
    Views:
    1,025
    Infopro
    Oct 18, 2017
  4. Joe Dangelo

    Changed Skin can't access cPanel

    Joe Dangelo, May 12, 2017, in forum: User Experience
    Replies:
    1
    Views:
    650
    Infopro
    May 12, 2017
  5. lumberg

    Can't access cPanels Web Disk

    lumberg, May 10, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    1,483
    Trane Francks
    Feb 18, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice