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Can't access cPanel and WHM after ip change

Discussion in 'General Discussion' started by zyrcon, Apr 3, 2016.

  1. zyrcon

    zyrcon Registered

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    Hello,

    I have a VPS server and today I received a notification about a ip change. Now ip of my server is another and I can't access to my cpanel/whm service. How can I update my ip in Cpanel without access to service? Don't know if this is important but my cpanel license was purchased through my hosting provider (renew monthly).

    I hope you understand this post, my first language is not english.

    Any help is appreciated, thank you.
     
    #1 zyrcon, Apr 3, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might try accessing your cPanel this way:
    example.com/cpanel

    If that's not working you should contact your Hosting Provider about this.
     
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    #2 Infopro, Apr 3, 2016
  3. zyrcon

    zyrcon Registered

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    Hello, I have updated dns and I have cpanel and whm access again. However, my sites are not working. Should I make some more action? I have checked ip and is updated in cpanel. I have rebooted system but still no luck. I ping my sites and I get the correct ip but is like if Apache is not working
     
    #3 zyrcon, Apr 3, 2016
  4. iso99

    iso99 Well-Known Member

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    Check your DNS zones too, it might still be using your old IPs.
     
    #4 iso99, Apr 4, 2016
  5. postcd

    postcd Well-Known Member

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    Yes, WHM > DNS Functions > Edit DNS Zone
    check new IP is in them.
    Also what about checking WHM > Multi Account Functions > Change Multiple Sites’ IP Addresses
    WHM > Server Configuration > Basic cPanel & WHM Setup

    Check your hosted domain on intodns.com and see what are errors and google these errors along with cpanel word to narrow search results.
     
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    #5 postcd, Apr 4, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    #6 cPanelMichael, Apr 4, 2016
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