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Can´t access cpanel, ftp, mail....

Discussion in 'E-mail Discussions' started by razor, Oct 17, 2012.

  1. razor

    razor Registered

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    Hi, since a few hours we can´t access to cpanel , always appear:

    El inicio de sesión no es válida.

    I was put the server in rescue mode, and change the password of the root. I can´t acces to ftp, mail, etc... and also i can´t access to ssh.

    ¿How i can solve this issue with cpanel? thank you in advance...:confused:
     
  2. pwhjenny

    pwhjenny Well-Known Member

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    Your local IP is probably blocked in the server firewall. You need to ask your provider to unblock your IP or else you can unblock it by booting your server to single user mode.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It's possible that cPHulk is blocking your login attempts. See if the same issues persist after stopping cPHulk:

    Code:
    # /usr/local/cpanel/etc/init/stopcphulkd
    Thank you.
     
  4. razor

    razor Registered

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    Hi, and ¿How i can do this if i cannot access to ssh, cpanel....? incredible
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    I notice your initial post was started a few months ago. Are you still experiencing this issue? If so, you may need to consult with your data center so they can boot the server in single-user mode and ensure SSH is accessible. You may also want to have them run the command mentioned in my previous response.

    Thank you.
     
  6. razor

    razor Registered

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    Hi again, this issue was suceed again, ¿a hard reset can solved this problem?
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Rebooting the server would not likely resolve this issue. Instead, you need to obtain SSH access or have your data center assist you with determining why SSH is not allowing you to authenticate.

    Thank you.
     
  8. razor

    razor Registered

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    Yes, but i have 2 questions:

    But the problem is probably cphulk doens´t permit access with ssh, cpanel, etc...

    i have a dedicated server ( in hetzner) ¿really hetzner can help me with this issue?
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, your data center will be able to access the server from the physical location so that SSH access is not required. This will allow them to disable cPHulk if that is in-fact the cause of the problem.

    Thank you.
     
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