DeedeeF

Registered
Oct 17, 2017
4
0
1
Australia
cPanel Access Level
Website Owner
Hi there

Am getting close to banging my head against a wall on this one. For some reason I can't access cpanel. This seems to have occurred since I switched from adsl to cable broadband.

I've contacted my web hosting company and they tell me nothing wrong their end.
My ISP is not blocking port 2083.
My anti-virus software is also not blocking.

I've tried port forwarding. My modem is a Huawei brand.

I can access the login screen by using mysite/cpanel but that brings up a page with 2 options... behind or not behind a firewall. Both have ssl issues. I'm hesitant to login without security.

Any help would be greatly appreciated.
 

24x7server

Well-Known Member
Apr 17, 2013
1,907
95
78
India
cPanel Access Level
Root Administrator
Hi,

This is something that has to be checked on your machine itself, because it is surely issue from network on your side.. What is the output of the below command on your machine:

# ping <yourdomainname>
Check if it is going to IPv6 or IPv4 Address..
 

cPWilliamL

cP Technical Analyst II
Staff member
May 15, 2017
258
30
103
America
cPanel Access Level
Root Administrator
For some reason I can't access cpanel
What is the error you are seeing? Are you accessing via the IP or hostname? Can you provide an example of the URL with the hostname or IP redacted?

I can access the login screen by using mysite/cpanel but that brings up a page with 2 options... behind or not behind a firewall. Both have ssl issues. I'm hesitant to login without security.
This is normal if you don't have a SSL CRT installed for your domain, or if the SSL CRT doesn't cover 'cpanel.<domain>.<tld>'.
 

DeedeeF

Registered
Oct 17, 2017
4
0
1
Australia
cPanel Access Level
Website Owner
What is the error you are seeing? Are you accessing via the IP or hostname? Can you provide an example of the URL with the hostname or IP redacted?
Both... hostname is
- Removed -



This is normal if you don't have a SSL CRT installed for your domain, or if the SSL CRT doesn't cover 'cpanel.<domain>.<tld>'.
I do have ssl. But it may have expired. Will log in without security to see if this is so.
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Hi there

Am getting close to banging my head against a wall on this one. For some reason I can't access cpanel. This seems to have occurred since I switched from adsl to cable broadband.

I've contacted my web hosting company and they tell me nothing wrong their end.
My ISP is not blocking port 2083.
My anti-virus software is also not blocking.

I've tried port forwarding. My modem is a Huawei brand.

I can access the login screen by using mysite/cpanel but that brings up a page with 2 options... behind or not behind a firewall. Both have ssl issues. I'm hesitant to login without security.

Any help would be greatly appreciated.
You’ll be fine logging into your cPanel.

Why do you mention trying port forwarding though I wonder...