Can't access cpanel/whm hostname and IP was changed

shojib

Active Member
Mar 31, 2014
28
2
3
Sylhet, Bangladesh
cPanel Access Level
Root Administrator
Hi ,
I got an abuse report recently and my IP was nullrouted .
And that's why I told my VPS provider to set up a new IP for my VPS .
Here are some problems I am getting :

1. I have setup SSL redirect to the hostname when user try to access cpanel like this: domain.com/cpanel -> https://server1.mydomain.com:2083 . And my hostname was changed to vps5597.vpsprovider.com.
So I have executed this command to change hostname back to how it was .
The command is: hostname server1.mydomain.com .
And I have changed main ip from /var/cpanel/mainip and /etc/hosts and restarted network and ipaliases and
cpanel services . but still getting redirected to https://vps5597.vpsprovider.com:2083 which is not valid.

2. I have setup the DNS as like this :
ns1.mydomain.com > NewIP
ns2.mydomain.com > NewIP
But the domains still not pointing to new IP , I have run a DNS check and still not having new I address .
First I thought that its maybe domain provider who did not updated IP yet or the cpanel is refusing this .

And this is all the problems I am getting right now .
Please help me someone to restore the hostname or stop the hostname ssl redirection in order to access my WHM.
Thanks in advance .
Regards,
Shahriar
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

Please ensure you update the hostname via:

"WHM Home » Networking Setup » Change Hostname"

Also, if the IP address has changed, ensure you use:

"WHM Home » IP Functions » IP Migration Wizard"

Then, make sure the SSL certificate name is updated via:

"WHM Home » Service Configuration » Manage Service SSL Certificates"

Thank you.